A collective energy and ambition. A place where you can make a real difference.
We’re a company that genuinely cares about our people, our products, our consumers and the environment.
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.
Role Summary
The Customer Logistics Business Support will be responsible for assisting in processing orders and managing shipments in accordance with customer and Church & Dwight performance standards. This includes handling export-related activities, performing basic data analysis, applying best practices, and making sound decisions to support international shipments efficiently.
Role Accountabilities and Responsibilities
Manage customer communications, order entry, and order fulfillment through regular interaction with external and internal customers (Transportation, Warehousing, Supply Chain).
Coordinate and oversee export shipments to ensure compliance with international shipping regulations and documentation requirements.
Maintain comprehensive knowledge of the export process, including coordinating export documentation such as commercial invoices, packing lists, export licenses, certificates of origin, and customs declarations.
Identify, communicate, and resolve customer issues related to shipments, including material availability, system errors, export compliance, and information discrepancies.
Collaborate with the Master Data Management team to maintain accurate customer master data by submitting requests for changes and resolving related issues.
Support internal teams to ensure timely and accurate shipment of international orders, ensuring compliance with company policies and global trade regulations.
Skills and Competencies
Knowledge of export processes and documentation involved in international shipments required.
Working knowledge of SAP preferred and strong MS Office skills required.
Excellent interpersonal skills that reinforce the team environment.
Strong attention to detail, organizational skills, and ability to follow up proactively.
Effective verbal and written communication skills.
Exhibit the C&D Global Behaviors required within the Specialty Products Division, including being digitally savvy, maintaining a positive attitude, simplifying processes, helping others, aiming high, and getting the facts.
Education and Experience
HS diploma with 5+ years of demonstrated customer service experience in a high-pressure, fast-paced environment with specific experience in exports and international shipments;
or BS degree from an accredited institution with some relevant work experience.
The US base salary range for this full-time position is $49,600 to $70,600. This position is also eligible for a bonus.
As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.
The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/