Job Description

You will be working on a predefined hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Team Manager CMIC (Cash Management and Investment Control)

Business Overview:
Cash Management and Investment Control (CMIC) is a team within the Client Services Division. The team is responsible for bank account reconciliation, internal money movement, tax remittance, and managing the net cash process for Fidelity fund money movement between Fidelity and the custodian. Outcomes are achieved through partnering with teams across Fidelity and 3rd party stakeholders.
 

How You’ll Make an Impact:

Position Overview
The Team Manager, Cash Management and Investment Control (CMIC) is responsible for day-to-day service delivery within the CMIC team. This includes: management and oversight of the daily operations within the team, managing staff performance and development, ensuring appropriate risk mitigation through effective control processes and providing ongoing support to divisional and corporate initiatives.

Key Accountabilities

Coaching, Development & Performance Management

• Foster an environment that promotes feedback while managing day to day operations of the Cash Management and Investment Control (CMIC) team

Oversite of daily responsibilities

• Provide oversight and support with day-to-day responsibilities that meet all service level
• Provide monitoring, oversight and support for all bank reconciliation and residual processing, including internal money movements and tax remittances.
• Support the team through variance resolution including working with teams across Client Services to identify root cause.
• Provide support and oversight for the daily net cash processes, including ensuring reporting is completed accurately and on time for downstream partners.
• Ensure all related Fidelity Fund money movements are reported and completed accurately between FIC and the third-party custodian.
• Effectively resolve issues through analysis and monitoring 
• Ensure policies and procedures are effectively administered within the department and controls are in place

People management

• Engage employees in establishing clear and measurable goals that achieve business results
• Support employee growth and development within the team

• Manage the day-to-day activities of the CMIC team.
• Oversee and administer all aspects of workforce planning and management and Business Continuity Planning (BCP).

Risk Management

• Ensure policies and procedures are effectively administered within the team and appropriate controls in place to prevent exposure to business risk

Support projects, initiatives, and enhancement opportunities

• Contribute, participate, and support departmental, divisional, and corporate projects and initiatives.
• Provide input and resource planning for their functional business unit.
• Provide ongoing support, planning and subject matter expertise for divisional and corporate objectives.
• Recommend and implement enhancements to existing business processes resulting in increased efficiencies and/or improved controls.
• Establish and maintain a continuous improvement culture within CMIC.
• Build and maintain relationships with internal and external business partners

What We Are Looking For:

Experience

• 3 – 5 years progressive experience in operations or customer service within mutual fund or financial services industry.
• 1 - 2 years of experience in coaching and/or managing people is preferred.
• Strong working knowledge of mutual fund industry is preferred.

Education:

• College degree (3-year program) or equivalent work experience.
• Strong communication skills in English (written and verbal).
• Strong communication in French (written and verbal) would be considered as an asset.

Designations, Licenses, or Accreditations

• Canadian Securities Course (CSC) or Chartered Financial Analyst (CFA) would be considered as an asset.

This is the right opportunity for you if you:

1.Communication Skills

• Strong presentation skills

• Effective verbal and written communication skills

2. People Management

• Strong people skills

• Demonstrated relationship building and management

• Excellent collaboration skills within and across businesses

• Team builder, ability to coach and motivate

3. Organizational Skills

• Ability to multi-task in demanding environment

• Demonstrates flexibility

• Able to achieve results through challenges and conflicting timelines/priorities

4. Initiative

• Demonstrates pro-activeness

• Able to perform and execute with minimal supervision/instruction

5. Organizational Awareness

• Strong understanding of divisional and cross-departmental processes

• Good awareness of departmental mandates and job roles across organization

6. Industry and Business Knowledge

• Strong knowledge of mutual funds industry practices and standards

• Strong organizational product awareness

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation 

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary: A competitive annual range of $90,000 to $105,000, based on your experience and qualifications.
• Performance Bonus: Eligible for a discretionary bonus that rewards your contributions and results.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team