Posted:
8/26/2024, 5:25:16 AM
Location(s):
West Virginia, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
Remote
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Patient Financial Advocates help patients who either do not have insurance or their insurance is not accepted at Cleveland Clinic. In this role, caregivers prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for government of Cleveland Clinic financial assistance programs.
A caregiver in this position works Monday, Tuesday, Thursday, Friday at least 4 hours a day 4pm-8pm or 12pm-4pm.
This is a remote opportunity open to Ohio residents only.
A caregiver who excels in this role will:
Counsel patients and parties responsible for payment regarding payment responsibilities and options.
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
Contact insurance carriers or other sources and act as an advocate for patients.
Initiate the process for collecting prepayments due and performing follow-up to ensure maximum collection is achieved.
Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
Update and correctly document in the appropriate computer system.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Three years of experience in a customer facing role with in-person or phone contact.
Preferred qualifications for the ideal future caregiver include:
Associate’s or bachelor’s degree. An associate’s degree may substitute one year of required experience and a bachelor’s degree may substitute two years of required experience.
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit