Claim, Customer Service

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$62,200.00 - $102,600.00

1

As a Claim Rep, you will fulfill the Bond and Specialty Insurance (BSI) Claims mission by conducting thorough investigations, analyses, evaluations, and dispositions of claims as well as providing superior customer service in order to achieve desired results. Effectively manage all assigned BSI claims, typically of moderate severity and complexity. Interact and collaborate with claim and underwriting colleagues as well as with external business associates (insureds, vendors, agents).

What Will You Do?

• Handle and resolve claims of moderate severity and complexity with moderate supervision, including conducting in-depth investigations and analysis, identifying potential risks, liabilities, and coverage issues, and the negotiation of settlements.
• Review Bond/Insurance policies, agreements, contracts, and legal documents to confirm coverage and obligations under supervision of management.
• Work with claim management to assess claim exposures and develop effective strategies for claim resolution. Interact and collaborate with internal departments as needed.
• Ensure compliance with BSI claims processes, procedures, and best practices.
• Maintain thorough documentation of claim activities, decisions, and communications, adhering to record-keeping standards and confidentiality protocols.
• With guidance from management as necessary, communicate and strategically collaborate with outside counsel to proactively manage litigation.
• Prepare reports to management to accurately reflect loss development, potential/actual financial exposure, coverage issues, projected/actual recoveries and propose claim, recovery, and resolution strategies with assistance from management (if necessary).
• Identify all recovery opportunities and, where appropriate, coordinate recovery efforts with the Recovery Management Unit and claims management.
• Ensure stakeholders/customers feel secure, respected, and cared for throughout the duration of the claims process.
• To perform the essential functions of this job, acquisition and maintenance of Insurance License(s) is required to comply with state and Travelers’ requirements. Generally, license(s) must be obtained within three months of starting the job and must obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree strongly preferred.
• Three years of claim handling experience preferred
• General knowledge of legal terminology and legal research to effectively manage through the claim process.
• Intermediate grammar and writing skills with the ability to develop comprehensive, clear, and concise claim documentation preferred.
• Proficient in using legal research software (e.g. Westlaw, Pacer, LexMachina), Microsoft Office and PDF Software.

What is a Must Have?

• High school diploma or GED required.
• Two years of professional work experience, one year of claim handling experience required.