Position Summary...

Here, you'll have the opportunity to enhance how our associates and customers experience technology support at Walmart. Our team is at the forefront of transforming access management and technical support through innovation, data, and automation. We’re building seamless digital experiences that make it easier for associates and customers to get the help they need—quickly, securely, and efficiently.

The Access and Operations Services team sits within Customer Engagement Services, providing critical support to our associates who serve customers through 1-800-Walmart. We’re focused on reimagining how access management is delivered—leveraging AI and modern technology to empower associates to self-serve, resolve issues faster, and focus more on what matters most: serving our customers.

Our mission is to provide secure, reliable, and scalable access solutions that connect people to the tools and systems they need to succeed. By integrating our new tech chat platform with our project management systems, we’re streamlining workflows, improving transparency, and driving operational excellence across the enterprise.

At our core, we live by Walmart’s values: Respect for the Individual, Service to Our Customers, Strive for Excellence, and Act with Integrity. We foster a culture of collaboration, curiosity, and continuous improvement—where every idea contributes to delivering better experiences for our associates and the millions of customers they serve every day.

What you'll do...

• Support data collection and evaluation for product/feature analytics (e.g., acquisition cost, conversion rate, user churn, satisfaction).

• Research and verify customer needs, create customer journeys, and optimize processes to drive satisfaction.

• Communicate effectively with stakeholders, build professional networks, and align product/technology development with stakeholder insights.

• Understand InfoSec policies, represent technology requirements, and drive informed technology design discussions.

• Demonstrate awareness of domain-specific methodologies, identify innovation opportunities, and stay updated on industry standards and automation techniques.

• Supervise and develop associates, ensure diversity awareness, and maintain compliance with company policies and values.

• Update and groom knowledgebase articles to be used in conjunction with an AI chat bot

• Act as a backup to Tech Chat and Access Admin based on team chat and roster workloads.

• Build new operational forms with Power Automate or other forms of technology

• Maintain and update existing operational forms that are not related to reporting and analytics.

• Design and implement a document retention library to help maintain organizational structure

• Use AI to help transform internal process, so we can focus on improving other areas of our business.

 

What you’ll bring… 

 

• Expertise in measuring product performance and user engagement using tools like SQL, Python, and Tableau.

• Ability to develop business strategies, frame testable hypotheses, and execute "Go-to-Market" plans.

• Skill in emotional intelligence, influencing techniques, and conveying information clearly to various stakeholders.

• Knowledge of competitive technology landscapes, software quality assurance, and staying updated with emerging trends.

• Understanding industry standards, automation techniques, and identifying innovation opportunities within the domain.

• Identify hardware and application trends that help support additional automation efforts within the CES area

• Walmart’s 4 Basic Beliefs; Respect for the Individual, Service to our Customer, Strive for Excellence and Act with integrity

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 1 year’s experience in technology, system management and integration, process design, or related area OR 3 years’ experience in technology, system management and integration, process design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture., Working on cross-functional project teams.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.