Global Aftermarket SIOP S&OE Leader

Location: Lucerne, Switzerland (Global Ops Capabilities Hub)
Reports To: Global SIOP Leader (Lucerne)
Function: Global Operations – SIOP (Sales, Inventory & Operations Planning)
Travel: ~15–25% (global footprint, aftermarket distribution centres, and key regions)

Role Purpose

As the Global Aftermarket SIOP S&OE Leader, you will lead Sales & Operations Execution (S&OE) for the global aftermarket business (0–90 day horizon), ensuring parts availability, service level adherence, and optimized inventory across a complex global network.

This role will orchestrate short-term supply execution for aftermarket parts and service kits, freeing regional teams to focus on mid- and long-term planning. You will partner with regional SIOP teams, distribution centres, factories, procurement, and service organizations to align demand signals, manage constraints, and deliver exceptional customer service while controlling cost and inventory.

Key Responsibilities

S&OE Orchestration for Global Aftermarket

• Own the 0–90 day execution horizon for aftermarket parts and service kits globally, consolidating demand and supply signals into actionable factory and distribution centre guidance.
• Lead the weekly S&OE cadence: prioritize allocations, resolve short-term imbalances, and ensure adherence to plan across global DCs and factories.

Demand Signal Management

• Partner with regional SIOP and service teams to align demand signals from service organizations, distributors, and e-commerce channels.
• Implement demand sensing techniques to capture near-term shifts (e.g., seasonal spikes, emergency service events, warranty campaigns).

Inventory & Service Optimization

• Balance service level targets (fill rate, OTIF) with inventory and cost objectives across global DCs.
• Drive inventory positioning strategies (safety stock, reorder points, multi-echelon optimization) to improve responsiveness and reduce obsolescence.

Constraint Management & Supply Translation

• Identify and manage short-term supply constraints (supplier delays, capacity bottlenecks, logistics disruptions) and translate them into executable allocation plans.
• Collaborate with factories, procurement, and logistics to de-bottleneck critical parts and ensure continuity of supply for high-impact SKUs.

Scenario Planning & Decision Support

• Develop what-if scenarios for major service events, demand surges, or supply disruptions; quantify revenue, margin, and service impacts.

Performance Governance

• Own S&OE KPIs: service level, backorder reduction, inventory turns, expedite cost, and forecast accuracy.
• Drive root cause analysis and continuous improvement across the aftermarket supply chain.

• Service Performance: OTIF, fill rate, backorder cycle time.
• Inventory Health: DOS, E&O exposure, inventory turns.
• Forecast Quality: Near-term accuracy (MAPE/WAPE), bias, demand latency.
• Cost Control: Premium freight, expedite cost, cost-to-serve.
• Decision Velocity: Scenario turnaround time, action closure rate.

Qualifications

• Education: Bachelor’s in Supply Chain, Operations, Engineering, or Business; Master’s preferred.
• Experience: 8–12+ years in aftermarket supply chain, SIOP/S&OE, or service parts planning in a global environment.
• Technical Skills: Familiarity with planning systems (SAP IBP, Kinaxis, o9, etc.), demand sensing, and statistical forecasting.
• Operational Expertise: Deep understanding of service parts dynamics (long tail SKUs, critical spares, lifecycle management).
• Analytical & Governance Skills: Strong scenario modelling, KPI governance, and executive communication.
• Language: English required; German or French a plus.
• Travel: 15–25% globally.

Core Competencies

• Customer-centric mindset with strong service orientation
• Data-driven decision-making and scenario planning
• Ability to influence across regions and functions
• Continuous improvement and standardization focus
• High adaptability in dynamic, event-driven environments

Benefits

• Very competitive base salary
• Bonus
• 25 Days Holiday + public holidays
• Pension Insurance
• Life Assurance

More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Now, as the global leader in intelligent climate and energy solutions, we’re just getting started. Through digitally enabled solutions; intelligent, connected ecosystems; and a commitment to customers for the entire lifecycle, we’re writing the next chapter. For our company. And for the world.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice