Commercial Insurance Customer Service Representative

Posted:
7/29/2024, 5:00:00 PM

Location(s):
Phoenix, Arizona, United States ⋅ Arizona, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job description

When describing yourself, would you say you are...

  • A Team Player?

  • Detailed and Analytical?

  • Self-Motivated?

  • Organized and a Problem Solver?

  • Deadline Driven?

If this sounds like you, Acrisure could be a great match for you and your career as an insurance professional.

There are no glass ceilings here! Talent and performers rise quickly in our culture.

Acrisure is a high-energy, cutting-edge Risk Management and Insurance Brokerage with offices in California and Phoenix, AZ. We are seeking experienced CSRs to join our dynamic team. The CSRs acts as liaison between clients, account managers and insurance carriers to resolve complex service issues that require policy interpretation and experience based judgment to resolve.

The right candidate is a confident, self-starter who is motivated to bring the highest level of knowledge and customer service to each and every task. You have the opportunity to work within an organization which is forward thinking, family oriented and promotes consistent excellence on a daily basis through professional and personal growth. The right candidate is an individual who is ready to hit the ground running with commercial property experience (P&C Licensed) including processing insurance certificates, endorsements, recommendations and claims. Everyone at Acrisure strives to maintain a positive work atmosphere for clients and co-workers and must have excellent written and verbal skills to uphold the company’s professional image. The ideal candidate is motivated, punctual, reliable, professional, and thrives in a challenging yet supportive environment.

  • Complete Training Program and Mentoring System

  • Competitive salary commensurate with experience plus bonus.

  • Medical and Dental benefits

  • 401K with company match

  • Generous PTO benefits

  • Professional development paid for by company.

  • Licensing Reimbursement

Responsibilities:

  • Maintain a positive work atmosphere.

  • Provide support to both Renewal and New Business Teams by answering calls and assisting clients, lenders and other 3rd party requests .

  • Processing and billing endorsements

  • Keep accurate records in our agency management system- AMS 360 (soon to be EPIC)

  • Comply with our standard operating procedure such as the document management process

  • Manage and respond promptly to client and carrier emails.

Qualifications

  • Must hold an active Property and Casualty Agent license

  • Intermediate-Advanced user of Office 365 including Outlook, Excel, Word, etc.

  • 2+ years of Commercial Lines Insurance experience preferred

  • AMS 360 or EPIC experience preferred.

Salary: $45,000.00 - $60,000.00 per year DOE

Benefits:

  • 401(k) match

  • Dental insurance

  • Health insurance

  • Vision insurance

  • Life insurance

  • Paid time off

  • Sick time

Schedule:

  • 8-hour shift

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

License/Certification:

  • Commercial Property & Casualty License (Required)

Work Location: Remote

Application Question(s):

  • Do you live in the Phoenix Area?

Experience:

  • Insurance: 2 years (Preferred)

License/Certification:

  • Property & Casualty License (Required)

Ability to Relocate:

  • Phoenix, AZ 85027: Relocate before starting work (Required)

Work Location: Hybrid remote in Phoenix, AZ 85027

#LI-Hybrid

#LI-KS1

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.