Position Responsibilities:

• Responsibilities include but are not limited to the following activities. 
• Participate in training, orientation, competency assessment and education of new employees. 
• Underwrite the life insurance applications according to company underwriting guidelines. 
• Collaborate with agents and stakeholders to gather necessary information for underwriting assessments. 
• Underwrite the risk assessment of applications regardless of complex/high face amount cases and make underwriting decisions with proper rationales. 
• Assist in the resolution of complex underwriting cases and escalate issues when appropriate. 
• Follow through the New Business admin procedure and workflow to ensure meeting service turnaround. 
• Utilize underwriting guidelines, tools/systems to ensure compliance with company policies and regulations. 
• Handle sales/customer enquiries relating to application submission in a professional manner. 
• Maintains a strong working relationship with all kinds of the teams to support them so that we understand each other on practices and procedures. 
• Participate in the development and enhancement of underwriting processes, guidelines, and strategies. 
• Make regular reports as required.  
• Perform other duties as may be assigned by management. 

Required Qualifications:  

• Bachelor's degrees from medical fields are preferable. 
• Underwriting experience in the life insurance industry is preferable. 
• In-depth knowledge of medical impairments, non-medical aspects such as financial, avocational, occupational, geographical/political risks and their impact on mortality/morbidity. 
• In-depth knowledge of life insurance products, underwriting principles, and risk assessment. 
• Good knowledge of insurable interest and financial underwriting principles. 
• Able to make a basic analysis of financial evidence such as banks statement, tax returns, company accounts. 
• Attention to detail with an emphasis on quality. 
• Ability to manage time, prioritize and meet deadlines. 
• Good verbal and written communication with colleagues, clients in both Khmer and English. 

Preferred Qualifications:

• Ability to influence and negotiate with sales, clients and vendors. 
• Result focused, self-motivated, flexible and enthusiastic. 
• Customer focused, with a strong ethic of service and fairness to the customer. 
• Obsess about customers, do the right thing, think big, get it done together, own it, share your humanity. 
• Good knowledge of ability to report data, analyze fact finding, and apply problem-solving skills. 
• Decision making skills, able to rationalize the whole risk and come up with the proper decision.  
• Demonstrated sound interpersonal skills including the ability to work effectively in a team environment. 
• Demonstrate strong commitment and responsibility, tendency to work overtime and weekends. 
• Ability to give professional presentations to groups of agents on various underwriting topics. 
• Proficiency in underwriting software and tools, as well as computer literate in Microsoft Office. 

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid