Posted:
12/21/2025, 4:00:00 PM
Location(s):
Munich, Bavaria, Germany ⋅ Baden-Württemberg, Germany ⋅ Jena, Thuringia, Germany ⋅ Bavaria, Germany ⋅ Thuringia, Germany ⋅ Oberkochen, Baden-Württemberg, Germany
Experience Level(s):
Mid Level
Field(s):
Business & Strategy ⋅ Sales & Account Management
Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment
Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
As per design governance, decide on process designs and/or facilitate decision-making in higher committees
Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
Ensure alignment with global process owners and other deputy process owners on integration topics
Identify and align improvements of the global template with global process owners
Review and approve design, configuration and functional specification documents
If required, support in the design of test cases
The stream Service to Customer (S2C) covers espescially the following process areas
Customer order management incl. service / sales order creation and invoicing
Returns and claim management incl. follow-up activities like inhouse repairs, scrapping and refund control
Demand and inventory management of spare parts
Service-related reports
Integration with service-related processes like logistic processes, intercompany sales and intercompany purchasing
3+ years of relevant professional experience related to business process management
Excellent knowledge of end-to-end business processes in S2C
Proven methodological know-how of local fit-gap analyses and process design
Solid assertiveness in defending the global template
Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders
Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus
Excellent conceptual, analytical and communication skills
Fluent in English, both written and spoken
Your ZEISS Recruiting Team:
Andre Grunzel, Valerie le MaireWebsite: https://www.zeiss.com/
Headquarter Location: Oberkochen, Baden-Wurttemberg, Germany
Employee Count: 10001+
Year Founded: 1846
IPO Status: Private
Industries: Hardware ⋅ Manufacturing ⋅ Photography