JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose

The FM is responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management and customer service delivery on their site. They will report to the Account Director and offer support in terms of direct reporting management line, performance review, personal development, covering leave and ad hoc support for the offices to ensure a resilient delivery of services. They will as act as the point of escalation for the customer for the office.

Leading, coaching and supporting the onsite team and the client Workplace strategy are key to delivering on our commitments to all stakeholders. The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed, encouraged and rewarded. We aim to provide the highest level of Workplace experience to customers, colleagues and visitors at each touchpoint.

Duties and Responsibilities

The FM is directly accountable for the following typical activities:

• Demonstrates a high degree of leadership, gives direction and mentors the JLL team to promote engagement, customer service excellence and client aligned delivery across all service lines, thus raising the bar for their team and suppliers alike.

• Having an operational awareness and understanding of the JLL delivery and customer needs.

• Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.

• Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery.

• Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team.

• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, ensuring timely solutions and identification and removal of potential roadblocks.

• Maintains role as Primary contact for local teams and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s.

• Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.

• Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, event management, MAC process and shipping process.

• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to be / have:

• Previous experience of working within a high profile corporate environment

• Previous experience of working in technical labs environment

• Previous reception or hospitality experience would be beneficial

• Pro-active and hands on – happy to support other Team members

• Knowledge of Facilities Management processes preferable

• IT Skills, Outlook, Excel, Word.

• Professional, friendly and welcoming attitude

• Good attention to detail

• Ability to show initiative

• Excellent communication skills

• Organisational skills and the ability to prioritise a busy workload

• Customer service background essential

Skills

• Proven track record of supporting and leading site based teams across multiple service lines.

• Ability to work without supervision with the ability to drive positive impacts.

• Outgoing, enthusiastic and able to engage with all stakeholders

• Demonstrate successful contract management and team management.

• Proven ability to build and maintain strong vendor relationships.

• Experience in financial management and identifying cost savings/avoidance.

• Advanced Microsoft Office experience (Excel, Word, Outlook) required.

• Excellent written and oral communication skills, including presentation and negotiation skills.

• Ability to manage multiple projects and priorities

• Technical engineering background preferably in the building services and  maintenance field

• Ability to network at all levels within the organisation.

• Flexibility and adaptability to changing business requirements is a perquisite for this role.

• Ability to display initiative, confidence and professionalism in all dealings.

Experience

• Demonstrable experience in property, facilities, and operations or engineering.

• Minimum of 5 years in related role within customer facing environment/FM.

• Local language and English speaker.

• Must be able to demonstrate flexibility in relation to type of works carried out and availability as critical needs arise.

 

Location: Vimercate

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Scopo del Ruolo

Location:

On-site –Vimercate, ITA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.