Platform Support Engineer | S2 | Infrastructure Engineering

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

We have a fantastic opportunity to join the bank as a Platform Support Engineer.

Here you will support the definition of the target architecture of technology solutions that build out the technical infrastructure – both at hardware and software level, (regardless of the implementation model: on-prem, private or public cloud hosting services).

Your eye for detail and drive to support target architecture objectives will help push forward and enhance product delivery and transformation.

The difference you’ll make:

• Understanding requirements in order to draw out placement infrastructure design, low level infrastructure designs, ensuring compliance with the bank’s patterns, standards and strategy
• Developing and maintaining key relationships with technical experts and specialists, focusing on closer collaboration
• Displaying a good commercial understanding of the wider business, economic and market environment in which we operate
• Building and maintaining relationships with key stakeholders, developing customer relationships and seeking to improve service quality to exceed customer expectations
• Assisting in designing the main features of IT hardware according to business needs
• Tracking operational problems related to IT hardware and reporting them to senior management

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Ability to design, build and integrate IT hardware into multi-platforms
• Previous experience in the implementation, design and improvement of organisational IT structures, supporting business operations
• Knowledge of tools, methods and techniques for requirement analysis; eliciting, analysing and recording required business functionality and non-functionality to ensure successful project delivery
• Experience in the process, tools and methods required for network architecture and design; capturing requirements and translating them into blueprints and patterns for hybrid infrastructure
• Ability to think of the wider context, listening to the market and appreciation of the digital technology landscape to challenge ideas and take actions in a timely fashion to improve our services

It would also be nice for you to have:

• Knowledge of basic networking and IP design for operating systems and platforms
• Knowledge of database and middleware technologies
• Knowledge of Storage and Backup technologies
• Knowledge of mainframe operating systems and platforms

What else you need to know:

This role is based in Milton Keynes.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – A 45 minute virtual interview consisting of a range of technical questions.

2nd stage – A 60 minute face to face, or virtual interview (depending on your circumstances), to cover a range of competency style questions.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits. 
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. 
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander’s success by saving or investing in our share plans. 
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.