We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our Tokyo office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 

What You’ll Do:

• Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines
• Coordinates the resolution of Order Form discrepancies or questions with various internal departments 
• Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms
• Acts as a subject matter expert for External Marketplace orders
• Provides daily ad hoc training and sales support for opportunity close process
• Provides suggestions for potential process improvements to optimize Order Operations daily tasks
• Participates in testing of projects prior to implementation
• Expands upon Order Operations internal documentation along with the related field facing documentation of current processes
• Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed
• Performs various tasks that impact Customer billing and access to Datadog solutions and services

 

Who You Are:

• 1-2 years experience in Order Management or equivalent experience
• Fluent in both Japanese and English
• Salesforce experience is strongly preferred, not required
• Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required
• Strong time management, organization, and detail orientation skills
• Ability to multi-task and switch gears in high volume and fast paced environment
• Excellent verbal and written communication skills across multiple departments
• Bachelor's Degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Generous and competitive medical benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Retirement match program
• Pet adoption assistance and insurance program
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

 Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.