Ignite the Future of Education as Head of Account Management at Kognity

Education has the highest impact on the prosperity and well-being of humankind. Technology has the potential to revolutionise learning for all, but so far, it hasn’t fully delivered on its promise. We’re on a mission to change this.

At Kognity, we blend pedagogy with technology to empower educators and engage learners in meaningful ways. We believe every student deserves access to modern, high-quality learning experiences, no matter their background. With the right teaching, learning, and assessment tools, we can help them reach their highest goals.

Why Kognity is the place to be:

• ✨ Educational Innovation: Join a trailblazing EdTech company already at scale, committed to reshaping the future of learning. Your leadership will directly impact our growth and client success.

• ✨ Global Reach: Be part of an international company serving clients in 120+ countries, with the US as our future growth market.

• ✨ Collaborative Culture: Work with a passionate team united in their mission to radically improve education through technology.

• ✨ Career Growth Opportunities: Grow professionally in a dynamic, fast-paced environment that invests in your development.

What you’ll do:

• Strategic Leadership: Lead our Account Management team, driving renewals, upsells, and long-term partnerships with schools and districts worldwide.

• Build & Scale: Design and implement scalable processes, tools, and strategies to support our global growth and client success.

• Data-Driven Excellence: Analyze key metrics to guide decisions, measure team success, and continuously improve client outcomes.

• Team Development: Coach and mentor a high-performing Account Management team to achieve ambitious targets while fostering collaboration and growth.

• Customer-Centric Focus: Champion customer value at every stage of the account lifecycle, ensuring schools achieve their educational goals with Kognity.

We’re excited if you have:

• Proven experience leading account management or customer success teams in a SaaS or EdTech company.

• A track record of driving significant revenue growth through renewals and upsells.

• Excellent leadership and team development skills, with a passion for coaching and empowering others.

• Strong analytical skills and a data-driven approach to decision-making.

• Outstanding communication skills and a customer-first mindset.

Interview process:

• Recruiter call: A friendly introductory chat to discuss the role and your experience.

• Hiring Manager call: A conversation with our Head of International, delving deeper into the role and your fit.

• Case Study Interview: Showcase your strategic thinking and customer-focused approach through a practical task.

• Final Values Interview: Speak with our CEO to explore how your experiences align with our company values, found on our careers site.

Our Values:

• We maximise progress: We focus on what drives us toward our vision and make it happen.

• We take ownership: We step up to solve problems and take the initiative.

• We drive customer value: Creating success for our customers propels our progress.

• We are transparent: Radical transparency in feedback and information-sharing is key to our success.

• We take care of ourselves and each other: We work hard but prioritize well-being for ourselves and our colleagues.

Benefits:

• Flexible working: Work in a way that suits your life.

• Truly Hybrid: Work from anywhere in Sweden or join us in our Stockholm office.

• Home office allowance: 5,000 SEK to create your ideal remote workspace.

• ITP Pension Plan: Secure your future with Nordnet.

• Wellness budget: 5,000 SEK per year for health-related services.

• Generous leave: 30 days of paid vacation annually.

• Full pay sick leave: Starting on day one.

• Top-notch tech: MacBook and iPhone as work equipment.

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