About the role

Arkose Labs is looking for an experienced Data Engineer to join our Customer Success organization. You will be part of the Customer Experience and Operations team and will work side by side with Customer Success leaders, product managers, and business analysts to continuously tune our business intelligence platform and applications with the goal of achieving maximum efficiency for our customer facing teams and improving customer experience.  

You are passionate about data and understand the importance of building the right datasets that can transform highly complex data sets into digestible and actionable information for customers. You love solving technical problems and can also communicate effectively with stakeholders to understand business requirements and operational needs.

Responsibilities:

You will work closely with the Customer Experience and Operations team to:

• Build and maintain data ETL pipelines for the Customer Experience (CX) team to fulfill business requirements.
• Translate business requirements into technical specifications. 
• Collaborate with other technical teams on implementations where there are dependencies external to CX.  
• Propose and implement data management strategies and testing architectures. 
• Perform exhaustive data quality assurance and propose QA automation solutions.
• Analyze raw data. 
• Experiment with new dashboarding software and technologies to provide fast and automated data visualizations that can power customer reports and internal analytics. 
• Create and maintain technical documentation.

Must have:

• College degree in Systems Engineering, Data Engineering, or related field.
• Minimum of 3 years of experience in a data engineering role. 
• Proven experience with:
• SQL, preferably around analyzing Big Data datasets
• AWS environment, certifications are a plus
• Python, JavaScript 
• API integrations with third party tools (i.e. customer support, messaging applications, CRM platform)
• Strong analytical and problem solving skills. 
• Excellent communication and team collaboration skills. 
• Detail-oriented, self-driven and a passion for excellence.
• English language proficiency.

Nice to have:

• Experience with complex data visualizations or related certifications. 
• Experience with Airflow.
• Great presentation skills: ability to articulate highly technical information in a concise manner.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• 25 vacation days per year
• $500 USD to support you Work From Home setup (to be used in the first 30 days of employment) 
• Swiss Medical or OSDE 430 Plans
• Mental Health Program
• Flexible working hours to support personal well-being and mental health

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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