Job Title: Senior Lab Courier
Department: Outreach Lab Services
Location: RRH Elmgrove | 160 Elmgrove Pk. Rochester, NY 14624
Hours Per Week: 20
Schedule: Monday - Friday, 8-hour shifts, 8:00a - 4:30p

SUMMARY

The Senior Lab Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations and is expected to fulfill the training needs of new hires by leading with great customer service and knowledge of Logistics standard operating procedures. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations.

RESPONSIBILITIES:

• Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations. Expedite pick-up and delivery of priority specimens. 
• Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Conduct the operation of company vehicle complying with all federal, state and highway regulations.
• Ability to perform independently, responsible for using sound judgment and problem solving skills in relation to client issues.
• Understand and follow company policies and procedures and respect patient confidentiality.
• Document pick-up and delivery details carefully on route sheet and notify the Logistics Coordinator of any equipment maintenance requirements. 
• Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
• Ability to access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements on a regular basis.
• Fulfill training needs of new hires and cross-training of current lab couriers
• Assist with route development and look for opportunities for efficiencies.
• Serve as a backup to the Lead Courier when operational needs arise.
• Partner with leadership to complete semiannual temperature validations according to NYS compliance.
• Additional duties as assigned.

REQUIRED QUALIFICATIONS:

• Minimum of 2 years RRH courier experience
• Valid New York State Driver’s License

PREFERRED QUALIFICATIONS:

• Training/education experience
• Friendly, kind and customer service oriented
• Excellent communication skills
• Ability to work independently and make decisions
• Flexible availability
• Rochester area geographical knowledge preferred

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.50 - $20.00Rochester14624

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.