Job Duties 

• Build and execute customer campaigns 

• Develop targeted newsletters and lifecycle communications 

• Drive user engagement within the product (Newton) 

• Segment customers and personalize messaging 

• Partner with internal teams to improve engagement 
   

Accountabilities/Results/Success for this role    

• Increased expansion revenue 

• Higher product engagement and adoption 

• Improved retention and customer lifecycle metrics 
   

Required Qualifications/Skills/Competencies  

• 4+ years in customer marketing (B2B SaaS preferred) 

• Experience with lifecycle marketing and CRM tools 

• Strong segmentation and campaign execution skills 

• Data-driven mindset focused on retention and growth
   

Benefits 

The Complete You 

• Health, vision, and dental insurance, life insurance, paid time off (PTO), paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave.  

Company Celebrations  

• Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years).  

Empowering You for Success 

• Opportunity to participate in Customer Service Teams (CST) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more. 

The Pinnacle Way (TPW)  

TPW is our definition and accountability to ensure a consistent and effective experience for our customers. TPW includes 4 key elements of the customer experience and it guides the way we work:  

We Understand: what the true goals and objectives are for the facility, leaders, and personnel that we engage.  We will also go to great lengths to define the value of our work so we can measure our progress and return that value accordingly 

We Solve: whatever problems or obstacles are required to help each customer achieve their reliability goals. It is here that we make sure that we bring all our resources to bear to help that site reach new reliability heights 

We Execute: with excellence. This means that our work processes are tight, our quality is high, and our delivery is consistent 

We Align: when our team and the customer are operating with a cadence and structure that is clear and consistent, ensuring that our solutions and our execution are moving forward, we are documenting progress, and measuring value 

Limitations and Disclaimer  

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.  

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.