Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. 

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

Job Summary

The Service Technology team, within Technical Information Solutions (Global Service), is responsible for developing and deploying digital products that will take equipment service to a whole new level. As product complexity increases, the importance of having the latest onboard software is critical to ensure operators have access to the latest features and bug fixes.

As the Flash Product Owner, you will have a unique opportunity to drive rapid change in how users find and deploy onboard software. You will be integral to defining and executing the roadmaps to simplify how software is administered and presented to users, enabling Remote Flash across the extended enterprise. Your work will result in a greater percentage of products being on the latest software and a more robust, predictable update experience. You will work across the Caterpillar matrix to gain alignment to the roadmaps you define.

Additional Info:

• This is a hybrid position located in Peoria, IL.

• Our team embraces flexibility through a hybrid work model.  In addition to working onsite at our facility in Peoria, IL, our hybrid work model allows employees the flexibility to work from home based on business need.

• Domestic relocation assistance is available for this position.

• This position requires up to 25% of working time travel, both domestic and international.

What You Will Do:

• Defining and executing a roadmap for administering software for dealers

• Defining and executing a roadmap for Remote Flash software delivery

• Reducing the number of “sources of truth” for service software

• Define and execute integration with other platforms and technologies, such as SIS 2.0 and SIS2GO

• Engage product groups, as well as dealer and customer users to ensure their needs are met

• Provide stakeholders monthly updates on progress, program risks & mitigation, and demos

• Proactively identify and resolve resource, quality & capacity gaps as they arise

• Other duties as assigned by Caterpillar management from time-to-time

What You Have (Required Skills):

• 7+ years of experience, preferably with an onboard software background and/or product owner experience

• Bachelor’s degree

What Will Set You Apart (Preferred Skills):

• At least 5 years of experience in a machine or engine system team, or onboard electronics development

• Prior experience as a system coordinator

• SIS, Cat ET, and Remote Flash experience

• Strong skills in organization, collaboration, attention to detail, influencing, communication, change management, and gaining commitment

• High technical focus and broad dealer business understanding

• Proven ability to lead complex projects and drive results with high autonomy

• Demonstrated involvement in innovation and use of technology to solve problems

• Demonstrated excellence in a team environment

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

August 21, 2024 - September 4, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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