Senior Field Service Technician

Posted:
9/17/2024, 3:35:00 AM

Location(s):
California, United States ⋅ Signal Hill, California, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

  • Create and maintain safe working environment and culture within the organization 
  • Take care of company property 
  • Demonstrates high impact culture through innovation, accountability and empowerment 
  • Must be able to function in a team environment 
  • Usually works with minimal supervision 
  • Works independently 

Travel Requirements: 

  • Some travel required 
  • 20%-80% travel depending on division & location (overnight stays, away from home) 

Driving Requirements 

  • Driver Application for Employment 
  • Motor Vehicle Report (MVR) 

Forms: 

o    Driver Disclosure and Release 

o    Employee Applicant Drug and Alcohol Statement of FMCSA Certificate of Awareness 

o    Driver Certificate of Violations 

o    Driver Statement of On Duty Hours Road Test 

o    Copy of Driver’s License 

o    Copy of Medical Certificate 

PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS 

QUALIFICATIONS

Education Requirements 

  • HS diploma or equivalent 
  • Capable of obtaining a CDL, class A or B with applicable endorsements Preferred
  • May have industry specific license(s) 

Experience Requirements: 

  • Clean driving record 
  • Work experience preferred 
  • 2 to 5 years of technical work experience including industrial or commercial process water experience 

Skill Requirements: 

  • Electrical, mechanical, diesel, fusion experience depending on business unit 
  • Work without direct supervision and can provide coaching/training to entry-level technicians 
  • Technically sound 
  • Experience with Microsoft Office 
  • Must have customer service experience 
  • Demonstrates critical thinking and troubleshooting ability 
  • Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways 

Salary range:

$51,500.00 - $82,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation