Job Overview:

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Responsibilities include:

• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information
   

Essential Functions

• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
• To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information
• Ensure to meet quality standards per project requirements.
• To demonstrate problem solving capabilities.
   

Qualifications

• Bachelor's degree in life sciences or related field.
• Languages: Advanced English level (French desirable)
• 1-3 years of experience in pharmacovigilance activities (desirable)
• Good knowledge of medical terminology.
• Excellent attention to detail and accuracy.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible.

Work modality:

100% home-based

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.