Posted:
6/12/2026, 5:53:45 AM
Location(s):
Wisconsin, United States ⋅ Two Rivers, Wisconsin, United States
Experience Level(s):
Junior
Field(s):
Medical, Clinical & Veterinary
Workplace Type:
On-site
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Clinic hours: Monday - Friday, hours range from: 7:45am - 5pm, includes one rotating day off per week.
No holidays or weekends.
Pay Range
$19.80 - $29.70Why Advocate Aurora Health:
When you join Advocate Aurora Health, you are joining one of the nation's largest nonprofit health systems, service communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care. At Advocate Aurora Health we are redefining how, when, and where care is delivered - bringing human kindness to every step of the health journey. Guided by our Purpose, "From discovery to everyday moments, we're redefining care - for you, for us, for all," we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.
Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. At our 150 Wisconsin clinic locations, Aurora doctors, nurses and team members combine state-of-the-art medical technologies with caring treatment to deliver the high-quality, personalized care you deserve.
At Aurora Vision Center – Two Rivers, our experienced Two Rivers optometrists and ophthalmologists provide comprehensive vision care for patients of all ages. Whether its for a routine eye exam, a new prescription or managing an eye condition, our Two Rivers eye doctors help patients see clearly and protect their vision health. In addition to clinical eye care, our Two Rivers ophthalmology office also assists with eyewear options to fit lifestyle and budgets of our patients.
Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.
What You’ll Do:
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
The schedule for this position: Clinic hours are - Monday - Friday, with hours ranging from 7:45am - 5pm with one rotating day off per week.
Physical Requirements and Working Conditions:
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Ready to Take the Next Step:
Apply Now!
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Website: https://atriumhealth.org/
Headquarter Location: Charlotte, North Carolina, United States
Employee Count: 10001+
Year Founded: 1940
IPO Status: Private
Industries: Health Care ⋅ Medical ⋅ Non Profit