Client Services Representative 2

Posted:
5/20/2026, 7:01:45 PM

Location(s):
Taguig, Metropolitan Manila, Philippines ⋅ Metropolitan Manila, Philippines

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Job Responsibilities:

  • Input data into the licensing database and maintain on an ongoing basis.
  • Perform letter writing service on behalf of clients for various changes required.
  • Format and publish eRegMonitor surveys on behalf of clients.
  • Update SharePoint or other web sources as required by the company for eRegMonitor surveys and client access.
  • Draft state Board of Pharmacy applications as needed by licensing team.
  • Researches, analyzes, and responds to client inquiries that are routine in nature.
  • Communicate task statuses and questions with management.
  • Initiates contact via phone and email with internal State Licensing team members.
  • Performs functions as directed by the supervisor.

Job Qualifications:

  • Bachelor’s Degree or graduate of any 4-year course.
  • Two (2) years related work experience in quality inspection and issue detection.
  • Experience in an IQVIA role and pharmaceutical experience preferred.
  • Proficient in Microsoft applications, Adobe Professional, SharePoint, etc.
  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Demonstrate problem solving, analytical and strong customer service skills.
  • Proven experience with high volumes of repetitive work requiring a precise level of attention to detail.
  • Ability to maintain a high level of accuracy and quality while working at a fast pace.
  • Ability to work independently, with minimal supervision, and within a team environment.
  • Ability to effectively prioritize tasks and manage deadlines.
  • oExperience in drafting applications preferred.
  • Demonstrate problem solving, analytical and strong customer service skills.
  • Must be a team player and able to work under time constraint.
  • Amenable to work on Night shift schedule
  • Amenable for Hybrid set up in Mckinley, Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.