<gh-intro>
<text>

What drives our operations? Our people! We’re looking for a strategic, analytical, and inspiring Senior Operations Manager to lead our Rides operations and maximize marketplace performance by strengthening supply, driving demand initiatives, and building high-performing teams.

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<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<gh-role-detail>
<title>About the role</title>

<text>

As a Senior Operations Manager (Rides), your key objective is to maximize marketplace performance by securing strategic partnerships and executing initiatives that drive both Supply and Demand.

You will lead and develop the local operations team, collaborate closely with cross-functional stakeholders, and directly impact rider satisfaction by improving driver quality, availability, and marketplace efficiency.

This is a high-impact leadership role requiring strong business acumen, operational excellence, and the ability to drive results through people.

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<gh-responsibilities>
<title>Main tasks and responsibilities:</title>

<bulletpoints>

• <point>Lead, develop, and inspire a high-performing operations team, fostering a culture of ownership, collaboration, and continuous improvement.</point>
• <point>Drive marketplace performance by executing supply acquisition, retention, and engagement strategies across Fleet Owners and Drivers.</point>
• <point>Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency.</point>
• <point>Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions.</point>
• <point>Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations.</point>
• <point>Design and implement local initiatives, campaigns, and process improvements that positively influence driver behaviour and marketplace outcomes.</point>
• <point>Identify market trends, competitive insights, and product improvement opportunities, advocating for local priorities within the broader organization.</point>
• <point>Ensure succession planning, team development, and long-term operational sustainability within the market.</point>

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</gh-responsibilities>

<gh-requirements>
<title>About you:</title>

<bulletpoints>

• <point>You have 6+ years of experience in operations, strategy, consulting, mobility, or a similar fast-paced environment.</point>
• <point>You have proven experience leading and developing high-performing teams.</point>
• <point>You are highly analytical and comfortable using data to drive strategic decision-making.</point>
• <point>You have strong project management skills and experience leading cross-functional initiatives.</point>
• <point>You are an excellent communicator and relationship builder with strong negotiation skills.</point>
• <point>You demonstrate strong ownership, independence, and the ability to work towards ambitious goals.</point>
• <point>You are humble, self-aware, and committed to continuous self-improvement as a leader.</point>
• <point>You have strong business acumen and a deep understanding of marketplace dynamics.</point>

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<text>

Experience is important, but what truly sets you apart is your drive, integrity, and leadership mindset. Even if you don’t meet every requirement, we encourage you to apply.

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<gh-perks>
<title>Why you’ll love it here:</title>

<bulletpoints>

• <point>Play a key role in shaping the future of mobility in your market.</point>
• <point>Lead high-impact initiatives that directly influence thousands of drivers and riders.</point>
• <point>Collaborate with talented colleagues in a fast-moving, data-driven environment.</point>
• <point>Accelerate your leadership growth with unique career development opportunities.</point>
• <point>Receive a competitive compensation package aligned with your impact.</point>

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<text>*Some perks may differ depending on your location.</text>
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