JOB DESCRIPTION:

Main Responsibilities:*

The Customer Service Specialist is responsible for processing orders via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.

Key Responsibilities:

• Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
• Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.
• Handle customer queries, product complaints, recalls and exchange.
• Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.
• Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPs
• Coordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.
• Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.
• Perform inventory counts including consignment count and warehouse count.
• Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.
• Manage and maintain Loan Case for Commercial Team to support the urgent operation.

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Skills & Experience Required:*

• A diploma or equivalent of college graduated.
• At least 2 years of working experience in similar roles
• Demonstrates excellent telephone and interpersonal communications skills
• Knowledge of MS Office, including Excel and MS Word with high numerical accuracy
• Knowledge of SAP ERP system is preferred.
• Experience in/or appreciation for the medical device industry is preferred
• Able to work independently and as part of team
• Able to organize and prioritize work
• Handle and process customer complaints in timely manner

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Taiwan > Taipei : No. 407, Ruiguang Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable