If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Assistant

Salary: £26,353 per annum

Location: Maida Vale, London

Job Type: Permanent, full-time

Hours: 42 hours a week, Monday to Friday and 1 in 3 Saturdays.
 

An opportunity has arisen to join our team at our Maida Vale team as a Client Care Assistant.

You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front of house teams are the face and voice of our business therefore this role is extremely valued within the team.

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.

Your role and responsibilities

• Liaising with clients and the clinical team to ensure effective customer service

• Completing various administration duties for the clinical team and the business

• Promoting our fantastic Healthcare Plan

• Meeting and greeting clients with an effortless smile

• Booking appointments & diary management

• Managing telephone and email enquiries

• Taking payment for services and products

• Managing cash, stock and client accounts

• Opening and closing the practice

Key Skills and Experience

• Experience in a Reception or customer service role

• IT skills – confident in the use of Word, Excel and Outlook as a minimum

• Excellent telephone and face-to-face communication skills

Benefits

• 25 days holiday + bank holidays on a pro-rata basis

• Additional paid day off to celebrate your birthday

• Enhanced equal family leave

• Enhanced sickness policy

• £200 CPD allowance

• Extensive learning and development programmes

• Progression opportunities

• Staff discount schemes

• Discounts with PetPlan

• Employee Assistance Programme (EAP)

• Gym membership discount

• Cycle2Work scheme

• Eye care vouchers

• Flu vaccine voucher

• Recruitment reward scheme.

About us

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.   

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie[email protected] 

Salary Value: £26,353 per annum;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]