Posted:
12/17/2024, 3:50:27 AM
Location(s):
California, United States ⋅ Sunnyvale, California, United States
Experience Level(s):
Senior
Field(s):
IT & Security ⋅ Product
Workplace Type:
Hybrid
Pay:
$218/hr or $453,440 total comp
No Agency Submissions Accepted.
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets.
Our Product Management team is driven by a culture that thrives on visionary leadership, autonomy, and ownership, creating a dynamic synergy that drives us forward in the ever-evolving landscape of cybersecurity. We collaborate closely with our Engineering team to tackle real-world challenges our customers face.
Bring your visionary instincts to every stage of the product lifecycle—from conception and definition to development, release, and post-release activities. You'll play a pivotal role in strategic planning, feature selection, and day-to-day tactical operations. Together, our dynamic team propels the roadmap forward as we strive to make the digital world a safer place.
As a Technical Product Escalation Manager, you will be the critical bridge between our customers and our product development organization. You will be a champion for our customers, ensuring their critical issues and escalations are addressed with urgency and accuracy. This role requires a unique blend of technical expertise, customer empathy, and product knowledge to drive successful resolutions and improve the overall customer experience.
Bachelor's degree in Computer Science or a related field.
5+ years of experience in a technical support, escalation management, or customer-facing role within the cybersecurity industry.
Compensation:
$ 192,000 USD - $ 230,000 USD
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. #LI-KD1 #LI-ONSITE
Our Commitment:
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
Website: http://www.illumio.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 251-500
Year Founded: 2013
IPO Status: Private
Last Funding Type: Series F
Industries: Cloud Security ⋅ Cyber Security ⋅ Data Center ⋅ SaaS ⋅ Security