Location:

Zurich, Zurich, Switzerland

Job ID:

R0061525

Date Posted:

2024-09-24

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

The Region Europe IT Service Delivery Manager is responsible for developing, implementing & executing the IT delivery capability within their region of responsibility. Region IT SDMs plan, build, run or support IT solutions for a region of Central Europe with multiple countries, site offices & factories.

How you´ll make an impact

• Provide the interface to the business, consulting with the local BU leads, IT stakeholders & application owners within the business on IT-related topics - This position is a stakeholder facing role & requires management of expectations within the business 

• Lead a multi-country team of IT specialists, providing appropriate & efficient IT solutions/services to a defined site

• Manage hosted IT resources & support global IT projects in respect of Hub implementation 

• Together with the Countries /Product Groups, implement the global standard IT operating model, oversee service & project delivery, & ensure that the business voice is an integral part of the PG IT operating model 

• Accountable for development & management of an organizational entity for delivering IT services, solutions & activities in the region. And for end-to-end IT service delivery incl. onsite services & IT/OT cybersecurity operational mgmt. at sites 

• Aggregate demands for new & improved IT infrastructure services required by the business & ensure overall business satisfaction with existing infrastructure services 

• Collaborate with the Country Management, IT stakeholders & 3rd party IT suppliers & across other countries

• Accountable for the assigned country scope ensuring that delivery of business processes/projects supporting IT systems/projects is aligned to business & function needs, resulting in improved efficiency, effectiveness, quality &/or operational functionality 

• Prioritize tasks & responsibilities to manage global, regional & local requirements & escalations seamlessly accordingly to the global targets & strategy 

• Ensure vision & mission alignment of the operational tactic. Lead & work with distributed teams & processes & driving them towards high levels of operational excellence 

• Work with local knowledge of countries, regulations & able to bridge the gap or escalate when needed 

• Responsible for compliance of IT services to local law, local license compliance & local IT controls compliance and for respective regional IT budget 

• Ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled & directed 

• Guides, motivates & develops direct & indirect subordinates within HR policies, for benefit of both company & employee 

Your background

• Bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems

• 5+ years prior experience in IT

• 2+ years prior experience in IT management role

• Fluent English communication skills & good local language skills of the major country of responsibility

• 2 years of experience in project management of complex global projects

• Experience in process management, business process improvement, business process management, or value stream mapping

• Experience with manufacturing operations methods, process, and change management is an advantage

• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge

• Flexibility to manage multiple shifts of IT resources in a factory environment