• Provide Tier 1 HR Shared Services support for US and Canada employees in a night shift environment, ensuring accurate and timely handling of inquiries.
• Manage administrative and clerical HR tasks, including triaging cases and resolving employee concerns across the full employee lifecycle.
• Support Talent Administration processes such as interview scheduling, candidate management, and requisition coordination.
• Deliver high-quality customer service via phone, email, and chat while meeting SLAs and KPIs.
• Collaborate with HR Centers of Excellence and stakeholders, manage tickets effectively, and professionally de-escalate employee issues.

• Bachelor’s degree preferred with 2+ years of HR, shared services, or related experience handling confidential employee data.
• Willingness to work in a night shift and shifting schedule supporting global regions.
• Strong communication, customer service, and problem-solving skills with the ability to de-escalate concerns.
• Experience with HR systems (e.g., Workday, ServiceNow) and ability to manage high-volume workloads in a fast-paced environment.
• Highly organized, detail-oriented, and able to work independently with strong ownership, adaptability, and sense of urgency.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.