At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Education Training Specialist I

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

PFSS Education and Training-Finance

                      

Job Code

T98771

                     

Shift

Days

                       

Schedule

7:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As an Education Training Specialist I, you will deliver select training to caregivers while creating and maintaining a positive and professional learning environment. This position sets the standards and expectations through example in their conduct, work ethic, integrity and character while motivating trainees through effective training methodologies in large groups, small groups and individual classroom dynamics. This team delivers quality Epic training to nonclinical caregivers such as environmental service, front desk, billing and hospital transfer caregivers. 

This is a remote position that will meet only a few times a year in Independence. Caregivers in this position will work from 9:00am to 4:00pm Monday through Friday. During training, hours will be from 7:30am to 5:00pm.

A caregiver who excels in this role will: 

• Deliver select training to caregivers while also maintaining a positive and professional learning environment.
• Set standards and expectations through example such as work ethic, conduct, integrity and character.
• Motivate trainees through various and effective training methodologies in varying group settings.
• Monitor, measure and communicate the effectiveness of these training programs.
• Document training outcomes and report issues while also assessing trainees’ abilities, skills and learning outcomes.
• Analyze post training survey data in order to improve training effectiveness.
• Conduct end-user Epic training in support of enterprise initiatives.
• Provide and conduct post training support and monitoring to expedite and ensure learning transfers.
• Provide on-site go-live support and provide on-site training to fit caregivers’ needs.
• Modify training to meet caregivers’ needs.
• Administer competency and performance-based assessment.
• Address the EPIC User Hotline and HEAT tickets while also providing and tracking resolutions.
• Provide training on Standard Operating Procedures and JCAHO standards.
• Maintain compliance and HIPPA standards.
• Conduct train-the-trainer.

Minimum qualifications for the ideal future caregiver include: 

• Associate’s Degree in Education, Health Service Administration or related field OR 2 years of training experience which may substitute for the stated Associate’s Degre requirement
• 1 year of training/teaching experience

Preferred qualifications for the ideal future caregiver include: 

• Certified Professional in Learning and Performance (CPLP)
• Certification/proficiency in one or more Epic applications
• 1 year of health care and/or health insurance experience
• Previous experience working with adult learners

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information and present trainings
• In some locations, ability to move up to 25 pounds of training materials

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities