We are seeking an experienced and strategic Manager of Customer Success to join our Enterprise Customer Success team. This role is critical in leading a team that supports our Enterprise customers through complex, multi-product implementations and value realization journeys. You'll be responsible for developing and coaching CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagement engagements. The ideal candidate brings deep data fluency, experience managing teams supporting technical products, and a proven track record of partnering with Sales on account strategy and upsell/cross-sell motions. You'll identify and drive the changes necessary to improve operating and organizational efficiency, develop strategic partnerships across departments to influence product roadmap, and maximize end-to-end customer experience.

What You'll Do:

• Own the complete customer success experience for a team of 7 Enterprise CSMs (1,000+ employee companies), serving as both a thought partner and an escalation point for our customers 
• Manage and develop a customer-facing team that strategizes with and guides our customers through complex, multi-product implementations and value realization journeys
• Coach CSMs on strategic thinking, elevating the team's ability to quantify ROI, demonstrate business impact, and develop executive-level engagement strategies
• Partner closely with Sales and Account Management on account strategy, upsell/cross-sell motions, and revenue expansion opportunities across the customer base
• Drive team performance against renewal and upsell targets, tracking key metrics and coaching CSMs to achieve revenue goals
• Synthesize customer insights and share feedback with GTM and Product teams to identify business opportunities and inform product innovation

What You Bring:

• 3+ years of experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations, or enterprise software
• Proven track record of building and scaling teams that support complex, multi-product portfolios with varying use cases
• Ability to understand and articulate complex data products, integrations, and technical workflows. Experience with GTM data platforms, ABM solutions, or revenue intelligence tools highly valued
• Demonstrated ability to elevate teams from task execution to strategic thinking, with focus on value realization frameworks and ROI quantification
• Strong track record of collaborating with Account Management/Sales teams on revenue expansion and account strategy
• Proven ability to develop and coach teams on VP+ level engagement strategies and C-suite communication
• Strong communication, presentation, and relationship management skills with ability to influence across all levels of the organization
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment

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