PRODUCT OWNER, CRM EVOLUTION

Posted:
9/16/2024, 7:13:00 AM

Location(s):
Quebec, Canada ⋅ Montreal, Quebec, Canada

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Product

Workplace Type:
Hybrid

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

POSITION OVERVIEW

BDC has embarked on its digital transformation and in the process of modernizing its products and services, including the migration of our on-premises CRM to the cloud. As part of this initiative, we are looking for passionate, bilingual candidates who wish to be a key player in this transformation journey and contribute to the evolution of BDC's financing services through their business, technical expertise and sense of innovation.

The selected candidate will join one of the squads within the Customer Management family as a product owner. They participate in some activities of the SSDLC (Secure Software Development Lifecycle) process in agile delivery mode (ie. design, document, develop and deliver user-friendly and scalable technical solutions)

CHALLENGES TO BE MET

  • Ensure adequate communication of the product vision and roadmap for CRM migration project.

  • Evaluate the value of the work and prioritize to ensure the team focuses on the highest value items aligned with the product vision.

  • Identify issues to be resolved, collaborate on developing business requirements to prioritize them.

  • Work collaboratively with multidisciplinary teams and various stakeholders to realize the product vision.

  • Be the go-to person for information (business or technical, depending on the context) about the project.

  • Work in an agile environment and continuously review operational needs, refine priorities, define milestones and deliverables, and identify opportunities and risks based on evolving stakeholder needs

  • Track and communicate the team’s progress to interested stakeholders, which may include teaching them how to access and understand the team’s dashboard.

WHAT WE ARE LOOKING FOR

  • University degree in Business Administration or IT/Computer Science or any other related field

  • 5 years of experience as a Product Owner

  • Recent  experience with Microsoft Dynamics Cloud migration project

  • Experience with Azure Devop & power platform would be considered an asset.

  • PSPO certification is an asset, as well as experience in the banking sector

  • Experience and in-depth knowledge of agile & DevOps processes and principles

  • Experience in developing CRM tools and financing modules, including their ecosystems – an asset.

  • Ability to work with multidisciplinary teams (e.g., developers, QA, BA, Scrum Master, etc.)

  • Interest in the evolving needs of entrepreneurs and the realities of their ecosystems

  • Recognized skills in stakeholder management, communication, presentation, and leadership.

  • Comfortable working in a fast-paced environment where objectives must be met within tight deadlines and sometimes with incomplete data

  • Growth-oriented, always curious to learn, and accustomed to problem-solving mode

  • Bilingual in English and French.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.