Overview

Responsible for scheduling of field visits and communicating with patients, field staff, and other members of an interdisciplinary team to meet the goals and objectives of the department/agency. Works under moderate supervision.

Compensation Range:$20.98 - $26.23 Hourly

• Manages daily and timely scheduling, rescheduling, cancelling, and confirming field visits, ensuring adequate coverage for all shifts for caregivers.
• Addresses scheduling conflicts and finds solutions that meet patient needs and complies with staffing policies.
• Utilizes daily visit report to identify visits to be scheduled.
• Records scheduled visits and maintains accurate record of patient information in the Electronic Medical Record (EMR) system.
• Processes completed/missed visits in the EMR system.
• Provides instructions to patients for visit preparation.
• Liaises and collaborates with interdisciplinary team to communicate scheduling changes in a timely manner.
• Supports and participates in quality improvement and other activities that support the achievement of the team’s goals.
• Participates in team meetings.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education:
High School Diploma or Equivalent required Associate's Degree in Business or Medical Administration preferred

Work Experience:
Minimum 1 year in an administrative role required Excellent verbal and written communication required Computer skills, including Microsoft Office Suite (Word and Excel) required Discretion and the ability to handle confidential information required Prior experience in a scheduling role within a healthcare setting preferred Experience using scheduling software and electronic health records (EHRs) preferred Strong interpersonal skills for communicating with patients and staff preferred Excellent time management skills preferred Strong organizational and problem-solving skills preferred