Desktop and Software Administrator - 12 Months Fixed Term Contract

Division - Enforcement

Department - Cyber Forensics

Salary - £46,000 - £62,000

About the FCA 

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA. 

The Enforcement Intelligence & Specialist Services Directorate (EISS) sits at the heart of Enforcement & Market Oversight (EMO) and provides strategic and highly specialised central support to EMO and the wider FCA.

The Digital Forensics Unit within EISS provide comprehensive digital evidence services to Enforcement and Market Oversight providing strategic forensic investigative techniques for the acquisition, preservation, recovery, and presentation of digital evidence.

What will you be doing? 

• Work with the Network and systems manager to ensure smooth running of the Cyber Forensics support infrastructure

• Provide technical support to the end users of the CFU

• Troubleshoot, resolve and report on hardware and software issues

• Maintain software version continuity across the estate

• Take ownership of the patching process in the environment

• Take ownership of and ensure smooth running of specific systems

What you will get from the role?

The Cyber Forensics team is charged with supporting the Enforcement division with all digital and cyber aspects of an investigation, this role offers the opportunity to work with and develop the technical backbone which supports these investigations. Sometimes this means using cutting edge technology and other times using older, stable platforms.

As an Academy business we place great value on learning and at the FCA we offer world-class development and training opportunities which will assist you in achieving your career aspirations.

Which skills are required? 

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here) 

Minimum 

• Experience of troubleshooting fundamental network protocols

• Experience of troubleshooting hardware and software issues with desktops

• Experience in creating PowerShell scripts

Essential

• Familiarity with common hashing algorithms, including their benefits and drawbacks

• Experience in creating PowerShell scripts

• Knowledge of or experience in Microsoft deployment technologies

• Experience of providing technical support to end users

• Strong analytical and problem-solving skills with attention to detail

• Excellent communication skills, with the ability to translate technical information to non-technical stakeholders

Our Values & Diversity 

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. 

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. 

Did you know? 50% of our Executive Committee were the first in their family to attend university. 

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from men (PBS Roles) /women, minority ethnic, disabled, and neurodivergent candidates for our Associate role.  

Benefits of working at the FCA 

• 25 days holiday per year plus bank holidays

• Private healthcare with Bupa 

• Hybrid working

• A non-contributory Pension of at least 8%  

• Life assurance 

• Income protection 

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. 

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides. 

Follow this link to see what life is like at the FCA - Life at the FCA 

Application Support 

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.  

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you. 

Useful Information and Timeline 

• This role is graded Associate - Regulatory

• This role is a 12 Months Fixed Term Contract

• The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting

• You must be able to lift and move a desktop tower unaided

• This role will require 80% attendance at our London site

• ​Advert Closing Date:  9th December 2024

• CV Review/Shortlist: 11th December 2024

• In person interview and technical assessment: W/C 16th December 2024

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.  

Got a question? 

If you are interested in learning more about the role, please contact:  

• For internal applicants, please contact Katie Ayling at [email protected]

• For external applicants, please contact Chhavi Bartaria at [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.