We’ve been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK – but supplying energy is just part of what we do.

We’re on a mission to make the UK’s homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint. And with our new PeakSave programme, we’re actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts – offering practical ways to make homes more sustainable.

To help us achieve this, we’re looking for a Customer Engagement Manager to join our team for a 12-month fixed term period to help achieve our commercial ambitions. You’ll have a laser-like focus on growing customers numbers across our various new and market-leading propositions and be obsessed about building frictionless, multichannel customer campaigns. You’ll be strategic, smart, and creative and work in a team with a wonderfully clear purpose.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home with occasional meetings required at our Centrica sites.

What will you do?

• Work with the Customer Engagement Lead and Props Leads to design and create a calendar of activity to hit growth targets across our owned channels
• Work with Commercial teams to agree manage creative growth campaigns to these targets
• Work with Data and Delivery leads, to identify customer opportunities and develop communication strategies to drive campaign engagement and conversion
• Manage campaign performance to directly and positively impact commercial performance across core portfolios
• Collaborate with internal design teams, to produce customer focused campaigns, that drive engagement and effectiveness.
• Develop and communicate calendar of activity with internal stakeholders, to facilitate prioritisation of effort and resources
• Work with data and insight teams, to proactively report on campaigns to stakeholders, using insight to make clear recommendations to drive future campaign performance
• Manage all campaigns and BAU activity to relevant regulations.

Who are we looking for?

• Creating and delivering campaigns across a range of channel touchpoints (CRM, DM, SMS)
• Managing or leading successful multi-channel campaigns
• Creativity when briefing internal team on campaigns and BAU activity that drive growth
• Running continual improvement processes to drive real-time improvements
• Developing and working with highly targeted segments of customers and prospects
• Holding stakeholders and agency partners to account, ensuring all marketing communications ladder up to our brand purpose and goals

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

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