Work Location:

United States of America

Hours:

40

Pay Details:

$25.00 - $37.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Business Unit Application Support Analyst I provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.

The Business Unit Application Support Analyst I updates written work instructions and risk controls for credit disputes, QA and furnishing, as a result of BAU process enhancements, Issues Management, regulatory changes and projects. The role supports the following lines of business within the COE: Mortgage, Consumer, RCS, USBC, TDAF, EWS and Loss Share portfolios. 

Depth & Scope:

• Performs work under minimal supervision and may provide coaching to others
• Participates as subject matter expert on strategic initiatives involving system support
• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Identifies ways to customize and enhance current business applications to meet the functional needs of the business
• Assists with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Acts as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting
• Monitors incoming and clearing system files, investigates and resolves issues as needed
• Provides senior management with insightful and proactive reporting and analysis and various corporate for business line initiatives
• Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
• Periodic travel may be required

Education & Experience:

• Associate's degree or progressive work experience in addition to experience below
• 1+ years related experience required
• Effective communications, problem-solving and decision making skills
• Must be able to relate technical solutions to operational issues
• Organization, planning and coordination skills

Preferred Qualifications:

• Mortgage, Consumer, Credit Card, or Auto Finance experience preferred
• FCRA experience preferred
• Strong writing skills and strong attention to detail

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.