Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are seeking a motivated and detail-oriented Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing Water purification equipment and systems at customer sites. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Core Responsibilities and Tasks

• On-site Technical Support: Provide advanced troubleshooting and technical assistance to customers on-site, addressing complex issues and resolving them efficiently.
• Installation and Maintenance: Perform installations, upgrades, and preventive maintenance on water purification equipment
• Customer Relationship Management: Build and maintain strong relationships with customers, acting as a trusted advisor and ensuring their needs are met promptly.
• Training and Guidance: Train and mentor entry technicians, sharing knowledge and best practices to enhance team capabilities.
• Documentation and Reporting: Document service activities, including problems encountered, actions taken, and follow-up requirements. Provide detailed reports to management and customers as needed.
• Adherence to Standards: Ensure compliance with safety standards, company policies, and regulatory requirements during all service operations.
• Continuous Improvement: Recommend improvements to service processes, tools, and documentation to enhance efficiency and customer satisfaction.

Position Requirements

• High School Diploma or equivalent 
• 1-3 years Technical Expertise: Proven experience in troubleshooting, repairing, and maintenance 
• Customer Focus: Strong customer service orientation with the ability to effectively communicate technical information to non-technical clients.
• Problem-Solving Skills: Ability to analyze problems and develop innovative solutions under pressure.
• Organization and Time Management: Excellent organizational skills with the ability to manage multiple priorities and work independently.
• Flexibility and Availability: Willingness to travel frequently and work outside normal business hours as needed.
• Ability to obtain a DOT Medical Card
• Physical Requirements: Ability to lift and carry equipment weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and climbing as required.

What we can offer you:
Health, Dental, and Vision insurance available on your 1st day of employment
Generous retirement saving plan
Generous PTO package and paid holidays 
Career progression and development plans
Company wellness, rewards and recognition, and employee discount programs

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.