Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

H&W Business Analyst

The Role

As a Business Analyst you will join a team of passionate Health & Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors.  You will be responsible for providing business analysis support for client advised projects to ensure that the systems are functioning according to the detailed business requirements.  Your interactions with the team will model Fidelity leadership principles to sustain an innovative culture and build a positive environment for your team.

The Expertise and Skills You Bring

We’re looking for candidates with a Bachelor’s degree or equivalent years of industry experience, 2-5 years of Health and Welfare benefits service experience and 2+ years of benefits administration, outsourcing administration (H&W) or similar experience.  Interested candidates should be customer obsessed; and demonstrate the ability to balance customer service and sound business judgment. 

Eligible candidates would possess the following essential skills:

• Effective organizational, time management, facilitation, and prioritization skills
• The ability to analyze moderately complex business requirements/product issues
• Understanding of benefits administration systems
• Strong critical thinking skills
• Ability to conduct analysis and document findings
• Demonstrates good communication skills (written and verbal)
• Ability to follow and complete documented procedures
• Experience in Agile preferred, but not required
• Proficient skills in Microsoft Office applications

The Team

As a valued member of the Project Delivery Team, you would partner with the Client Delivery Portfolio Manager and Healthcare Program Managers to understand the goals and the work for each project milestone.  You would contribute to the project through the execution of the responsibilities outlined below.

• Perform moderately complex data analysis and reporting for effective client decisions

• Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design
• Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities through test case set-up, data mining, data mocking, and test execution
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Assist in the execution and transition of interim needs
• Assist with performing root cause analysis when issues arise before and after code migrations
• Perform data/client validations and remediations for Annual Enrollment and Ongoing Projects
• Provide tactical support on Manual Batch Processing/Participant Data Copying
• Crafts training and reference materials for participant services
• Participates in Procedure Improvement Initiatives

Certifications:

Category:

Business Analysis

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.