Posted:
5/19/2026, 6:30:10 AM
Location(s):
District of Columbia, United States ⋅ New York, New York, United States ⋅ Philadelphia, Pennsylvania, United States ⋅ Washington, District of Columbia, United States ⋅ Pennsylvania, United States ⋅ New York, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Research Account Manager
Do you possess expertise in consultative selling, along with experience navigating complex SaaS solutions, data analytics, and Artificial Intelligence?
Do you have experience partnering with academic and research institutions, including U.S. Government National Labs and agencies?
About the Team
Our Academic & Government team helps communities accelerate knowledge for a better world. We support the creation, discovery, and advancement of knowledge by turning scientific discoveries into peer-reviewed insights, hosting the world’s richest corpus of knowledge, enabling users to unlock insights from content, and measuring the quality and impact of research—ultimately turning insights into outcomes.
About the Role
Account Managers – Research (AMs) are responsible for retaining and growing Elsevier's journals and books business across a defined portfolio of academic and research institutions through renewals, upsell / cross-sell, and new sales. AMs are responsible for managing customer relationships and leveraging internal and external resources to drive growth. AMs will work closely with Account Executives based on the account and go-to-market strategy.
Pre-sale: Responsible for developing account plans to support revenue goals, including identifying key stakeholders, understanding the budget process, and conducting SWOT analysis, account risk assessment, and opportunity planning. For Segment 1 accounts and others as directed, joint account planning may be required with the Account Manager - Solutions.
Sales: Conducts needs analysis, qualifies leads, and progresses new business through the sales stages to close.
Post-sales: Ensures a timely, process-driven handoff to CSM. Works closely with CSM to leverage customer insights and drive additional sales activities.
Renewals: Manages and closes renewals on time and on budget, maximizing cross-sell and upsell opportunities through early planning, risk assessment, and effective use of resources to minimize risk. Ensures that uncontested renewals are effectively managed by the Renewals Desk.
Responsibilities
Requirements
Work in a Way That Works for You
We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.
Working for You
We offer a comprehensive benefits package, including:
Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days
About the Business
As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Website: https://www.relx.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 10001+
Year Founded: 1993
IPO Status: Public
Industries: Analytics ⋅ Business Information Systems ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Insurance ⋅ Risk Management