Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

DXC Vietnam has been recognized as one of the "Best Companies to Work for in Asia 2025" by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special "Most Caring Company Award" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture.

Job Summary

The Senior Onsite Infrastructure Support acts as a technical lead responsible for delivering high‑quality onsite support to end users while guiding junior team members. This role bridges advanced IT operations—including network, cloud, cybersecurity, and data governance—with business needs. It also collaborates closely with regional counterparts and vendors to ensure IT initiatives are implemented effectively and aligned with global standards.

Working time: 09:00 AM – 06:00 PM, Monday to Friday, onsite at the client office, Sai Gon Ward.

Job Responsibilities

Technical Leadership

• Mentor and provide hands‑on guidance to Junior Helpdesk team members.
• Serve as the primary escalation point for complex incidents and technical issues.

Advanced IT Operations

• Oversee and troubleshoot network systems and perform required maintenance.
• Manage and support cloud environments (Azure, GCP), including configuration, monitoring, and optimization, in coordination with regional teams.
• Work with vendors and regional counterparts to implement and maintain IT solutions in line with corporate standards.

Cybersecurity & Data Privacy

• Support cybersecurity patching, vulnerability remediation, and incident response.
• Enforce data privacy and security controls according to company and regional policies.
• Collaborate with cybersecurity teams and vendors to address threats and ensure secure environments.

Data Governance

• Apply data governance principles to daily operations, ensuring compliance with data privacy requirements.
• Provide occasional hands‑on support for data‑related tasks as needed.

Collaboration & Vendor Management

• Work closely with regional IT teams to stay aligned with global/zone IT strategies.
• Coordinate with vendors to ensure timely, effective service delivery.

Project & Process Support

• Lead or support projects related to end‑user services, infrastructure enhancements, or process improvements.
• Act as “smart hands” for regional teams during local implementations.
• Maintain accurate documentation and reporting for all technical and operational activities.

Job Requirements

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in IT support, infrastructure, or system administration within FMCG or technology‑focused environments.
• Strong knowledge of cloud platforms (Azure, AWS, GCP) within enterprise environments.
• Solid understanding of networking, cybersecurity fundamentals, and data privacy controls.
• Familiarity with data governance concepts.

Skills

• Strong troubleshooting and problem‑solving abilities.
• Excellent teamwork, communication, and coordination skills.
• Ability to communicate effectively in English, both written and verbal.
• Experience working with vendors and cross‑functional teams.
• Strong documentation and reporting skills.

Preferred

• Experience with DevOps tools or practices.
• Ability to train and guide junior staff.

Employee Benefits and Perks

At DXC Vietnam, we follow a people‑first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well‑being.

• Attractive and competitive salary package
• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law
• 13th‑month salary (guaranteed)
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1) for employees and dependents
• Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being to support you and your family
• Access to the Well‑being Hub covering health, mental wellness, and financial planning
• Extensive resources to support your onboarding and continual development including DXC University and sponsorship for professional certification exams.
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation
• Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.)
• Remote work support with a company‑provided laptop
• Annual team activities and company events
• A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth

How to Apply & Our Commitment to You

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume.

In return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work.

Equal Opportunity Employer

DXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow.

Reasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.