The opportunity

The position will support the Senior Director in developing and implementing a comprehensive Technology Risk Management (TRM) strategy, framework, and roadmap. This will involve monitoring and reporting on the company's information risk and technology profile.

This role will concentrate on information and technology risks accountable for identifying, designing, and refining key senior management metrics (Key Performance Indicators and KRIs) for reporting, which are essential to the governance, oversight, and control programs.

The team's duties include gathering, consolidating, and generating weekly, monthly, and ad hoc metrics that guide the organization's risk profile and supporting various governance forums within the company.

Primary Location: CAN, Ontario, Toronto, 200 Bloor Street East

Hybrid 3 days

Responsibilities

• Assist in developing the Information Risk Analysis strategy and framework
• Lead investigative analysis incorporating key risk indicators, and other risk leavers to identify risk patterns and anomalies.
• Conduct the “So what” analysis and outline the next steps and risks mitigations
• Ensure key trends, issues and watch items are brought forward from the risk posture data metrics into management summaries clearly. 
• Responsible for finding opportunities to improve data quality alignment across all functions/segments
• Own the production and distribution of weekly, monthly and ad hoc senior management data reports and presentations    
• Proactively communicate reporting modifications and process changes to contributors based on senior management requests and personal observations

How will you create impact?

• You will handle and drive business metrics gaps and/or issues to resolution and for establishing standard methodologies, process documents and support materials for Information Risk Analysis program.
• You will partner with technology on identifying and implementing solutions for automation working closely with our Information Risk Intelligence and Reporting team members to collect, review and aggregate risk data for reporting critical information into for senior and executive management.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• University Degree in Technology, Business, Risk Management, Auditing or related field
• Minimum of 7 years of experience in Controls, IT Risk, Data or Risk position, preferably in the financial services industry (must have)
• Experience in IT risk management, data analysis, metrics design/development and reporting for risk function
• Practical and validated experience in defining and reporting on Risk Posture
• Analyze the business important metrics, KRIs and metrics which would help drive effective decision making of the business and risk functions.
• Ability to Independently undertake projects of an intricate nature and ad-hoc requests as required

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.