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The Office of the Arts at Emerson College is seeking confident, self-motivated, and personable Shift Supervisors for part-time employment at the Cutler Majestic and Paramount Theatres in the heart of downtown Boston's Theatre District. The position requires applicants to be friendly, outgoing, accountable, and comfortable working in a fast-pace environment serving the public while leading a team.

Flexible schedule. Consistent evening and weekend availability required. 12-20 hours per week.

ESSENTIAL JOB DUTIES

• Open and close the box offices and theatre spaces.
• Supervise part-time Ticket Representatives (typically 1-3 at a time) during daytime and performance rush shifts.
• Oversee and manage will-call distribution and ticket transactions, process third-party sales, and deal with patron concerns in real time by collaborating with the front-of-house usher staff, all in a fast-paced environment.
• Complete end-of-night financial settlements.
• Provide top-notch customer service by responding to escalated questions, concerns, or complaints from patrons in a friendly and professional manner.
• Possess an in-depth comprehension of performances offered as well as box office policies and procedures so that you may assist staff and patrons and execute higher-level box office tasks.
• Serve as an expert on basic tasks such as selling tickets and packages, processing donations, distributing will-call, and reconciling shift sales while being comfortable handling multiple payment forms.
• Collaborate with full-time box office staff to increase box office efficiency and better the patron experience in our venues.
• Train and mentor incoming and existing Ticket Representatives.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

• A high school degree or equivalent is required.
• A minimum of 1-2 years of box office/customer service experience is required.

KNOWLEDGE, SKILLS, AND ABILITIES – This may be representative but not all-inclusive of the knowledge, skills, and abilities commonly associated with the job. 

• Management experience is a plus, but not required.
• A genuine passion for theatre and customer service, and the desire to collaborate in an inclusive team environment, are preferred.
• Applicant should exhibit leadership, professionalism, receptiveness, accountability, and initiative.
• Proficient written and verbal communication skills, cash and credit handling skills, computer and typing skills, and proven competency in Microsoft Office required.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Desks and chairs are higher than average due to positioning at the Box Office windows.
• Nearly all work is executed on a computer, using both keyboard and mouse entry, and involves speaking with customers in person and over the phone.

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

This is an office/administrative position with limited physical demands.

• The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed.
• Consistent evening and weekend availability is required

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

Compensation for this position starts at $21.00 hourly, commensurate with experience.

EMPLOYMENT TYPE

This is a part-time, temporary position with a flexible schedule of 12-20 hours per week. Consistent evening and weekend availability is required.

Grade of Position: T01N40

Scheduled Weekly Hours: 10.00

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.