The Manulife Contingent Workforce Program is seeking a Senior Procurement Specialist who is accountable for the day-to-day activities of the SOW Program. The role is responsible for SOW management from contract intake, ensuring consistency with the SOW contract terms, through to payments and service completion. This role will support the statement of work (SOW) business and assist People Leaders globally with all facets of the process: SOW setup, resource on and offboarding, project and assignment management activities, invoicing, customer support, training, etc. with varying degrees of complexity and/or sensitivity, ensuring quality and delivery terms are adhered to and achieved.

Position Responsibilities:

Operational Excellence

• Successful achievement of all service level agreements o SOW Intake:
• Complete a detailed Intake for all requirements with accuracy
• SOW Fulfilment & Management: Manage requirements that are released to ensure timely action
• Requirement Feedback/Communication: Communicate updates on the status of all open requirements by providing detailed feedback to internal partners and suppliers regarding requisition priority, submittal/feedback status, and next steps.
• Resource On/Offboarding
• Resource Assignment Management

Relationship Management:

• Tier 1 support Training and Subject Matter Support
• Strong customer service orientation
• Maintain, influence and develop relationships with People Leaders, Internal Stakeholders and Partners as well as Third-Party Vendors
• Manage expectations through timely feedback and proactive communication CONFIDENTIAL
• Excellent interpersonal skills (written and verbal) required with the ability to interact with all levels

Payments Management:

• Manage timely invoicing of milestones, time and expense within each SOW to effectively minimize aging
• Ensure all milestones, time and expenses are entered and approved by all parties by required deadline
• Consolidate invoice in VMS and prepare invoice file summary(ies) for approval

Required Qualifications:

• 3-5 years in customer support, helpdesk, technical or vendor management support roles.
• Familiarity with Fieldglass platform is an advantage. Other vendor management systems would be fine.
• Familiarity with contingent workers or professional services category and processes, invoicing and payment, vendor billing, onboarding/offboarding of contingent workers in Fieldglass
• Excellent communication skills and customer service skills
• MS Office proficiency

Preferred Qualifications:

• Working knowledge of SAP Fieldglass modules (Contingent Workforce, Services Procurement).
• Basic troubleshooting and issue resolution skills.
• Ability to explain technical concepts in simple terms.
• Analytical thinking to identify root causes.
• Takes initiative and can work independently

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid