BUSINESS CENTRE MANAGER, MID-MARKET/SMALL BUSINESSES

Posted:
9/27/2024, 2:46:05 AM

Location(s):
Kitchener, Ontario, Canada ⋅ Ontario, Canada

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Business & Strategy ⋅ Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

POSITION OVERVIEW  

The Business Centre Manager for Windsor contributes to the growth of BDC's mid-market and small business portfolio by sourcing, developing, and recommending high quality transactions in accordance with BDC's credit policies and risk parameters. They will identify business sectors with significant growth potential, being innovative and creative in structuring opportunities for the entrepreneur to meet their financing and advisory needs. They will develop and train account managers to grow BDC’s Mid-Market and Small Business assets and ensure an excellent risk/return ratio in line with BDC's profitability objectives. 

CHALLENGES TO BE MET 

  • Lead and mentor a dynamic team of Mid-Market and Small Business Account Managers located in the Windsor territory. 

  • Recruit and retain talent to achieve budgeted growth objectives. 

  • Be part of the Southwestern Ontario leadership team and contribute to regional growth objectives. 

  • Develop and implement a customer retention and relationship growth strategy to build a long-term profitable loan portfolio with existing and new customers, while providing a high level of customer service. 

  • Develop and execute a team marketing plan, ensuring alignment with the region’s finance strategy and portfolio objectives while achieving financial goals related to expected loss rate, profitability, revenue growth and customer retention. 

  • Oversee all pre-qualification activities and present proposals to the Credit Risk Management & Underwriting group in accordance with BDC policies and procedures, including all appropriate analysis, documenting sound risk/reward proposals. 

  • Build ongoing and sustainable relationships with associations, influencers, financial institutions, and others to help BDC achieve its corporate finance goals. 

  • Train and mentor account managers to sell financial services to entrepreneurs.

WHAT WE ARE LOOKING FOR 

  • Bachelor's degree in business administration in Accounting/Finance or any field deemed relevant 

  • 4-7 years of experience in a similar role 

  • Analytical business sense and strategic thinking 

  • Demonstrated strength in business development & customer experience management skills 

  • Excellent ability to prioritize and manage multiple stakeholders in a collaborative and innovative work environment 

  • Excellent oral and written communication skills in English. French is an asset.

WHAT SETS US APART

  • Competitive flexible benefits

  • A wellness spending account

  • Having the opportunity to serve a diverse and inclusive client base

  • Vacation days, five personal days, two group volunteer days and sick days as required

  • You will not work between December 25 and January 1, nor will you need to use your vacation days to take it off – BDC is closed!

  • A hybrid work model to truly accommodate work-life balance

  • Opportunities for learning, training, and development

  • And more…

For certain geographical locations, a driver's license as well as access to a vehicle is required.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.