Job Description

Develops and drives the strategy and three-year roadmap for Store selling tools and reporting. This role drives our company ambition to win through improved customer service based on customers terms, increased sales volume through improved productivity, and actionable timely reporting.  Leads the organization to identify areas for growth and expand current best practices to develop stronger capabilities within inspiration and Clienteling selling. Identifies and leads appropriate internal and external resources to create a modernized selling experience for our customers and employees.

KEY RESPONSIBILITIES:

• Integrates cross-functional teams to deliver selling in a modernized way through Product/Tech, UX, compensation, HR and Internal Comms
• Drives sales volume outcomes through Clienteling selling tools and store sales reporting
• Aligns resources to drive and influence best practices for selling, serving customers through in store and digital experiences.
• Owns the development, creates efficiency and builds improvements in all elements of tools that enable selling in partnership with Store Leadership, ASM to create a modernized selling experience. 
• Develops and maintains strong relationships at all levels of the pyramid with specific focus on partnerships with Product/Tech, Compensation and HR, Legal and Policy and execution teams- serving as the primary point of contact for selling tools and selling reporting
• Supervises program managers  

COMPETENCIES:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities.
• Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity.
• Manages Complexity: Manages complexity in establishing and building new digital styling services and programs
• Drives Vision: Creates milestones and symbols to rally support behind the vision.  Articulates clear, simplified paths to success.
• Strategic Mindset: Identify opportunities for improvement and aligning resources to drive improved outcomes.

QUALIFICATIONS:

• Proven experience successfully managing and influencing teams.
• Demonstrate strong capability to influence and develop selling employees remotely.
• Effective at driving cross-functional teams and influencing partners across multiple business units.
• Demonstrate a clear understanding and ability to manage roadmaps within the business.
• Ability to think strategically and innovatively; applying knowledge to help modernize processes/programs.
• Demonstrated strong capability in verbal and written communications skills for a large audience.
• Experience within store management, marketing, or social media platform preferred.
• A Bachelor’s degree and 10+ years of related experience (e.g., Strategy consulting, program management, customer experience).  Related experience in retail industry preferred.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$150,000.00 - $245,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf