ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
• Handles our customers’ first report of claims
• Maintains a continual working knowledge of our client’s products, services and promotions.
• Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
• Researches, responds to and resolves customer issues in a timely fashion.
• Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
• Documents all customer information, communications and sales in CRM system.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• 2 year minimum office experience (Required)
• High School Diploma or GED (Required)
• Working knowledge of Microsoft Office (Required)

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and  excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Willingness to work non-traditional shifts which meet the needs of the team and company.