Salary Range:

$21.20 - $31.83

(Depending on knowledge, skills, abilities and location.  Certain level jobs may be eligible for bonus, commission, and/or equity awards.)

Posting Date:

December 5, 2024

This job will be open and accepting applications for a minimum of three days from the date it was posted.

Benefits* worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts 
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

*For eligible employees averaging 20 or more hours per week.

EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information.

Job Description Summary:

Provide exceptional customer service at all times to customers, employees and vendors. Answer incoming telephone calls to support employees with questions on policy, process, procedures, or customer issues. Complete complex daily processes within deadlines.

Job Details:

ESSENTIAL FUNCTIONS:

• Set a positive example for peers in style of customer service and partnership

• Provide exceptional service to all by being professional, efficient, and projecting a positive attitude.

• Maintain effective communications and positive working relationships with supervisors and co-workers.

• Protect highly confidential information and maintain accurate records.

• Provide support to employees with regard to procedures, policies and customer issues.  

• Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions. 

• Work independently and make independent decisions within bank policy and procedures

• Accurate and timely processing of assigned tasks

• Operate computer, calculator, telephone and fax machine

• Perform all other duties as assigned.  

REQUIREMENTS

• Minimum two years experience.  Two years experience with PCs. 

• High ethical standards. 

• High school diploma or GED required.

• Excellent communication skills, both verbal and written.

• Demonstrate a desire and ability to work as part of a team and with people of diverse backgrounds.  Able to work cooperatively with and maintain effective communication and working relationships with co-workers and manager. 

• Possess good judgment, ability to accept responsibility and handle confidential information

• Excellent organizational skills, attention to detail, ability to meet deadlines and work under pressure.

• Ability to accept and facilitate change, caused by customer demand, company needs or regulatory requirements. 

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

Area:

Operations (Sales)