Business Development Manager – UAE

Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel ways of accessing remittance services, building market profiles, and driving growth? Join Western Union as a Business Development Manager and be part of a global FinTech company that values growth, innovation, and excellence.

Motivated by our values: Purpose driven, globally minded, trustworthy & respectful.
At Western Union, we leverage insights from our diverse customers and teams to offer reliable financial services to individuals, small businesses, corporations, and NGOs. Our global workforce of over 8,000 employees supports operations across 200 countries and territories. We believe in making financial services accessible and impactful.

Western Union powers your pursuit.
As a Business Development Manager, you will focus on expanding our agent network and strengthening existing relationships in the UAE market. Your role will be pivotal in identifying growth opportunities, acquiring new agents, and increasing in-store performance. From acquisition through to end-to-end sales, you’ll work collaboratively with internal stakeholders in marketing, operations, compliance, and finance to ensure agents meet strategic and operational goals.

Key Responsibilities

• Develop, manage, and expand strong relationships with existing and new remittance agents across UAE, ensuring sustained growth and market penetration.
• Lead agent acquisition initiatives within the UAE market, focusing on high-potential partners aligned with Western Union’s strategic priorities.
• Drive agent performance through effective sales strategies, in-store optimization, pricing initiatives, promotions, and product adoption across digital and physical channels.
• Identify, evaluate, and execute growth opportunities within the remittance and payments ecosystem, including collaborations with banks, exchange houses, retail chains, and FinTech partners.
• Collaborate closely with internal stakeholders across marketing, operations, compliance, product, and finance to ensure agents meet regulatory, operational, and performance standards.
• Monitor UAE, regional, and global remittance market trends, including competitor movements, regulatory changes, and emerging FinTech solutions, to inform strategic decision-making.
• Act as a subject-matter expert on the UAE remittance landscape, including customer behavior, corridor dynamics, and competitive positioning.
• Ensure strict adherence to local regulatory requirements and internal compliance policies, working proactively with agents to mitigate risks.
• Travel regularly within UAE  to manage relationships, support agent performance, and ensure successful execution of business initiatives.

Role Requirements

• Minimum 8 years of experience in Business Development, with demonstrated remittance and money transfer experience within UAE .
• Proven experience in the remittances, payments, FinTech, or financial services sector, preferably with exposure to digital wallets, cross-border payments, or alternative payment solutions.
• Strong understanding of the UAE remittance ecosystem, including exchange houses, banks, FinTech players, regulators, and key customer corridors.
• In-depth knowledge of global and regional Money Transfer Operators (MTOs), their operating models, products, pricing strategies, and competitive dynamics.
• Proven success in client-facing roles such as account management, partnership development, or merchant/agent acquisition within financial services.
• Solid understanding of regulations, AML/KYC requirements, and compliance standards applicable to remittances and payments in UAE.
• Strong solution-based selling skills with a track record of driving revenue growth, market share expansion, and partner performance improvement.
• Self-starter with a proactive, results-driven mindset, excellent organizational skills, and the ability to manage multiple priorities independently.
• Ability to work effectively with cross-functional and multicultural teams in a fast-paced, matrix organization.
• Excellent communication, negotiation, and relationship-management skills; Arabic language skills are a strong advantage.

Join us, and let’s connect with the world.

Western Union is transforming the financial services sector by driving quality, convenience, and customer service to new heights. As the world’s largest cross-border money transfer operator, trusted by millions, we’re on a mission to become the most accessible financial services provider — empowering lives and communities along the way.

As we support our global customer base, we’re equally committed to helping our employees grow. You’ll have the opportunity to develop your skills, build a meaningful career, and enjoy a competitive compensation package.

If you’re ready to help shape the future of financial services, it’s time for Western Union. Learn more about our people and purpose at https://careers.westernunion.com.

Benefits

In addition to a competitive salary, you’ll enjoy:

• Short-term incentives
• Health and life insurance
• Access to best-in-class development platforms
• End-of-service benefits
• Gym/Sports reimbursements
• Global Travel Policy
   

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity.

Western Union is committed to fostering an inclusive culture that celebrates diverse backgrounds and perspectives, reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, or marital status.

#LI-LP1 #LI-Hybrid 

Estimated Job Posting End Date:

02-19-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.