POSITION SUMMARY:  

The Driver Check-In is responsible for ensuring all product returned by customers is coded correctly and returned to inventory in a timely manner. Coordinate returns with warehouse personnel to ensure the integrity of the product being returned to inventory. Work closely with transportation and warehouse to ensure accuracy of returns. Account for all invoices and validate required compliance via proper return codes and customer signature.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Checks-in drivers who have completed their routes by verifying product returned and possible missed deliveries. Account for pallets, totes and other company property is returned. 
• Inspects all products returned on Sysco delivery trucks or returned by customers and/or Marketing Associates to Will-Call Department, to determine products acceptable for restocking under the Food Safety guidelines. 
• Follows Food Safety Procedures as outlined in company SOP’s.
• Follows Company’s Returns Policy and reports any incident of abuse of policy.  
• Documents appropriate reason code on invoice to provide efficient processing of products.  
• Validate invoice completed with customer’s signature and report incomplete documents to Management. 
• Codes damaged or inferior products according to a damage code schedule to provide accurate information for planning and evaluation activities and writes the corresponding damage code on the damaged case.  
• Follows proper procedures for the disposal or donating of distressed or damaged product.  
• Separates and disperses all products and counts the returned items to make sure quantities match the quantity written on the return sheet and invoices; lists overage on return sheet in accordance with the “available stock/warehouse location” report in an effort to re-enter the product into the inventory system as soon as possible.  
• Safely operates all equipment associated with warehouse activities and reports damaged equipment to management.  
• Performs other related duties as assigned by the lead person or manager.  
• Act as backup for inventory control and quality control personnel.  
• Assist manager/supervisor in identifying areas to reduce shrink and improve quality and efficiencies.  
• Work with both warehouse and merchandise personnel to provide superior products and services.  
• Must be able to work flexible schedule to coincide with business seasonality. 
• Review damage sheets and damaged products to see what is salvageable. 
• Re-box and re-label when possible and return product to inventory. 
• Maintains associate relations through regular department or pre-shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement.
• Interprets trains and consistently enforces Company policies and procedures  
• Makes recommendations for disciplinary action and/or behavior modification where required.
• Assists with performance management functions of staff selection, development, discipline, performance reviews and/or terminations 
• Performs the duties of associates supervised and other related duties as needed. 

MINIMUM QUALIFICATIONS & REQUIREMENTS:  

• High School Diploma or equivalent plus five years of related experience 
• Good working knowledge of the following: inventory control practices and procedures, including forms associated with inventory control, product lines and their dimensions and quality levels deemed acceptable; products sold by Sysco.  
• Sysco safety and security policies; equipment associated with warehouse activities and the operation of the equipment; necessary interdepartmental communications related to warehouse and safety activities.  
• Demonstrated ability to plan and organize your own work activities. 
• Analyze and disseminate numerical data.  
• Manage work time efficiently. 
• Follow procedures and policies.  
• Perform basic mathematical calculations; identify and solve problems.
• Maintain a file system to include alphabetical, numerical, and chronological filing activities.  
• Relational Database concept. 
• Computer literate with knowledge of Microsoft office and ERP software.  
• Ability to maintain a high level of detail, understanding of traceability, FIFO, LIFO accuracy and high standards to tight deadlines; in preparing documents and entering data.  
• Must demonstrate sound work ethics and responsible behaviors.  • Must display confidentiality in the execution of all duties and responsibilities.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:   

•  Reach with hands and arms; and lift up to 20 pounds. 
• Specific vision abilities close vision, distance vision and the ability to adjust focus. 
• Use written and oral communication skills; read and interpret data, information and documents.  
• Analyze and solve non-routine inventory problems. 
• Use math and mathematical reasoning; observe and interpret situations. 
• Learn and apply new information or skills. 
• Perform highly detailed work on multiple, concurrent tasks.
• Work under intensive deadlines with frequent interruptions. 
• Interact with managers, staff, and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.
• Employees work under typical warehouse conditions, and the noise level is usually moderate to high. 

JOB REQUIREMENTS:  

• Positive attitude.  
• Excellent verbal and written communication.   
• Professional appearance.   
• Able to multi-task and work in a fast-paced environment.   
• Strong customer service orientation.   
• Able to communicate effectively with customers.  •       An ability to function well as part of a team as well as independently.    

CORPORATE COMPLIANCE RESPONSIBILITIES:  

• Understands and adheres to Sysco Bahamas Food Services compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.  
• Keeps abreast of all Company regulations, and policies as they presently exist and as they change or are modified.