Are you enthusiastic about investigative work and adept at assessing the effectiveness of fraud detection measures? Do you have the skills and experience to identify patterns? Then we’re looking for you! Come and join our international Fraud team as our new Fraud Investigator and help us enhance online trust and protect consumers and businesses worldwide.

As our Fraud Investigator, you’ll investigate suspicious activity, validate model decisions, and analyze review patterns to ensure Trustpilot’s trustworthiness and platform reliability. Combining analytical skills with a meticulous approach, you’ll uncover misuse and enhance detection capabilities, safeguarding Trustpilot’s brand against fraudulent behavior.

What you'll be doing:

• Validate the accuracy and effectiveness of our fraud detection using in-house tools.
• Conduct performance analyses and fraud investigations, presenting findings in clear, factual, and informative reports for stakeholders.
• Prevent and combat attempted fraudulent behavior on Trustpilot’s platform.  
• Localize and act on bad actors that attempt to facilitate fraud and misuse. 
• Cooperate with Legal, Engineering, Data Science, and other departments across Trustpilot by sharing expertise necessary for building fraud detection tools and technologies that help us to scale better and work more efficiently.
• Escalate and support where misuse & fraud patterns are identified. 
• Assist the Fraud team with the development, identification, creation, and maintenance of policies and procedures for validation and investigation operations.
• Be part of the Fraud team’s efforts to continuously improve our internal processes.

Who you are:

• Demonstrated expertise in validating detection systems and evaluating their performance.
• Solid experience in conducting investigations with a proven ability to identify patterns and outliers to combat misuse.
• Well-developed critical thinking and interpretative skills, capable of transforming evidence into clear, factual, and informative reports.
• Highly meticulous and detail-oriented, with a commitment to handling every case with precision and care.
• Self-motivated and enthusiastic, able to work individually as well as collaboratively in a team environment.
• Effective communicator, skilled in delivering findings in a clear, actionable, and stakeholder-friendly manner.

We are:

100% committed to combating fraud and tackling misuse, but there is much more to come. We are grounded, enjoy working together, laugh, and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team and we drive real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world. 

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!