At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This opportunity sits within our National General Family of Companies. The Processing Support Consultant II provides high level processing support to internal/external customers and business partners. This role will prepare management reports to the team and will be seen as a knowledge based specialist in the processing support field. This role performs bookkeeping, data entry and verification procedures and is directly responsible for policy services, rating, premium accounting, and operation support. This role will work with existing procedures to solve routine or standard problems and will train less experienced team members when needed. This role will use existing procedures to solve routine problems and work under minimal supervision and direction from senior leaders.

Key Responsibilities

• Responsible for making recommendations for process improvements and cost saving opportunities

• Assist the Team Leader with special projects

• Assist with operational efficiency projects

• Ensure deadlines are met and provide training as needed

• Manage suspense accounts using established departmental procedures

• Research and reply to customer requests related to billing questions, processing refunds as necessary

• Resolving payment and billing issues

• Prepares management reports for the team

• Approves check requests

• Processes data in accordance with internal and external business requirements and documented guidelines

Note: Succession and/or Development planning has identified a qualified candidate for this position. However, the hiring manager is considering other candidates.

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Processing, Reporting, Special Projects, Team Collaboration

Compensation

Compensation offered for this role is $48,000.00 - 78,937.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.