Hours:

18 months FTC. Full time, 35 hours per week. Hybrid working with a minimum expectation of 2 days per week at our Head Office in Skipton.

Closing Date:

Tue, 19 Aug 2025

We’re seeking an experienced Senior Banking and Payments Manager who excels as a people leader and brings strategic insight to advance our payments function. As we continue our organisational change journey - including the exploration of RPA and AI technologies - we’re looking for someone who thinks differently, embraces innovation, and isn’t afraid to challenge the status quo to create meaningful progress.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You’ll be joining our Specialist Payments team, consisting of two experienced Specialists. The team works closely with multiple departments across the Society, including Transactional Finance, Change Management, Homes and Money Operations, and our Tech Teams. Together, we drive payment compliance, manage banking incidents, and identify opportunities to enhance processes across Banking and Payments. It’s a collaborative, forward-thinking environment - perfect for a bold, engaged leader with fresh ideas.

What Will You Be Doing?

Reporting to our Head of Finance Transaction services, you will have an opportunity to be involved in:

• Providing people management and development support to our Team Specialists, helping them grow and thrive.
• Leading the implementation of a reporting framework to set and monitor individual and team targets, highlighting the value and impact of the team’s work.
• Supporting change initiatives in collaboration with the Change Management team, ensuring all requirements are fully understood, clearly articulated, and successfully delivered.
• Identifying and implementing improvements across our payments and banking operations.

What Do We Need From You?

To be successful in this role, you will need:

• Proven experience in people management and team development.
• Hands-on expertise in creating and embedding structured reporting frameworks.
• Strong communication skills and confidence engaging with internal stakeholders across the organisation.
• A proactive mindset and natural problem-solving approach - someone who spots opportunities to improve and isn’t afraid to push the boundaries.
• Extensive knowledge of the UK financial services payment processing environment including the appropriate regulations.
• Degree level education or professional accounting qualification.
• Strong understanding of the Payment Card Industry (PCI) and associated Card Payment processing systems.
• An understanding of the Direct Debit collection process and associated regulatory requirements.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership